Principal Service Designer - Clearance Required

Logistics Management Institute • Norfolk, VA

4d • Hybrid

About The Position

We are seeking a Principal Service Designer to serve as a senior practitioner and thought leader, translating complex operational environments into scalable, technology-enabled service solutions within our NADACS/SPECTR logistics management solution.
This role sits at the intersection of mission operations, system design, and product delivery, defining how hardware, software, and data come together to support real-world logistics workflows. You will lead discovery efforts and develop service blueprints, workflow models, and system interaction frameworks that directly inform product strategy, feature development, and deployment, ensuring that customer realities across warehouses, shipyards, and other mission-critical environments are reflected in how solutions are built and delivered.
As a key bridge between customers, product management, and engineering, you will translate field insights into clear, actionable solution definitions that reduce ambiguity and improve delivery outcomes. You will also provide technical and methodological leadership to Digital Transformation team members, establishing standards and elevating team output through hands-on guidance and expertise.
This position requires a Secret clearance.
Hybrid (U.S. Based) | Some Travel Required | Primary work location in Washington,DC; Norfolk, VA; or Mechanicsburg, PA
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Requirements

• 8–15 years of experience in service design, systems design, product design, or digital transformation, with demonstrated ownership of complex, cross-functional solution definition efforts
• Bachelor’s degree in Human-Centered Design, Service Design, Systems Engineering, Industrial Design, Computer Science, Information Systems, Business, or a related discipline (or equivalent practical experience)
• Demonstrated experience redesigning complex operational workflows in federal or similarly regulated environments, including multi-system interactions and real-world operational constraints
• Experience working closely with Product Management and Engineering to shape solution direction, define requirements, and translate operational insights into buildable outcomes
• Experience leading stakeholder discovery engagements in operational environments, translating field insights into structured service and system-level definitions
• Ability to develop structured, delivery-ready artifacts (e.g., product requirements, workflow models, service blueprints)
• Strong working knowledge of software systems, data flows, and system interactions, with the ability to define system behavior and engage effectively with engineering teams
• Experience providing technical and methodological leadership, mentoring others, and elevating team output through hands-on guidance and expertise

Nice To Haves

• Master’s degree in Human-Centered Design, Service Design, Systems Engineering, UX, Organizational Design, or related discipline
• Certifications in Service Design, UX, Product Management, Agile, or Systems Thinking methodologies
• Experience supporting defense, logistics, or mission-critical government programs, particularly in environments involving hardware-enabled or sensor-driven systems
• Experience considering change management and digital adoption as part of solution design, including training, onboarding, and user engagement approaches

Responsibilities

• Lead discovery engagements in operational environments to understand mission workflows, user roles, system interactions, and data dependencies across complex DoD settings.
• Translate current-state operations into structured service blueprints, workflow models, and system interaction frameworks that identify friction across people, process, hardware, software, and data.
• Define future-state service models that integrate NADACS capabilities, ensuring solutions are operationally viable and aligned to real-world deployment conditions, including connectivity, hardware, and operational constraints.
• Develop clear, buildable solution definitions that directly inform product strategy, feature development, and engineering execution, including structured requirements (e.g., PRDs) and workflow dependencies.
• Define and model system behavior across hardware, software, and data layers, ensuring service designs accurately reflect integration points, data flows, and technical constraints.
• Partner with Product Management and Engineering to translate operational insights into delivery-ready solutions, reducing ambiguity and improving delivery outcomes.
• Identify adoption risks early and define onboarding, training, and engagement approaches that support successful deployment and sustained use.
• Serve as a key integrator across stakeholders, aligning customer needs, operational realities, and technical constraints to drive cohesive, effective solutions.
• Establish standards for discovery, service design, and workflow modeling, and elevate team capability through hands-on leadership, guidance, and expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior