Principal Receptionist Patient Scheduler

University Hospital, Newark NJ•Newark, NJ

10h•Onsite

About The Position

The primary purpose of the Principal Receptionist Patient Scheduler position is to act as a lead receptionist and scheduler for Ambulatory Care Services, Central Access Department including scheduling, confirming, maintaining and monitoring patient appointments, receptionist activities and other general duties. Assists Receptionist/Patient Scheduler team with handling high volume of calls and complex patient issues while keeping management informed.

Requirements

High School Diploma, GED or equivalent required.
Two (2) years’ experience as a receptionist/patient scheduler in a patient care environment is required.
Basic computer knowledge is required.
Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position.

Nice To Haves

Bi-Lingual preferred.

Responsibilities

Actively contributes to creating a friendly, welcoming and safe environment for UH customers.
Responds to complaints and concerns by resolving issues immediately whenever possible.
Works effectively with team to ensure customer service scores for work area meet/exceed targets.
Responds to caller’s query/problem in a detailed and accurate manner, within assigned level of authority and provides follow up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues.
Makes inquires of and updates Demographic, PCP and insurance information.
Provides pre-visit, insurance, and directions to site (clinic/location) instructions.
Starts each encounter with a welcoming greeting and ends with a closing farewell.
Participates in practice quality improvement activities.
Assist in the orientation, training and mentorship of new staff.
Under the direction of the supervisor/practice manager ensures that scheduling guidelines are current and accessible to team members.