Principal, Quality Systems & Communication

Sirius XM•Novi, MI

12h

About The Position

The Principal, Quality Systems & Communication is responsible for ensuring the smooth transition from design to production, managing product validation and compliance, overseeing quality management and audits, resolving issues, and facilitating effective communication across departments. This role requires strong leadership, attention to detail, and the ability to drive continuous improvement initiatives.

Requirements

Bachelor's Degree Engineering, Quality Management, or a related field.
10+ years of proven experience in quality systems and communication, preferably in a manufacturing environment.
Strong analytical skills and attention to detail.
Excellent communication and leadership abilities.
Ability to work collaboratively with cross-functional teams and suppliers.
Self-starter mentality that thrives in cross-functional environments and consistently delivers results through influence rather than authority.
Excellent verbal and written communication skills, including the ability to confidently present to executive audiences.
Must have legal right to work in the U.S.

Responsibilities

Ensure smooth and quality-driven transition from design to production.
Verify design validation and completeness of necessary documentation, including drawings, testing protocols, and specifications.
Define SiriusXM's Module Testing/Validation Specifications in line with AECQ-104 and establish clear criteria for product validation (PVPNR).
Review and approve Supplier Change Requests (SCRs) and Engineering Change Orders (ECOs) in Arena Systems.
Conduct PPAP reviews with all stakeholders prior to approval.
Update the Manufacturing Quality Manual to incorporate missing internal and external process flows.
Conduct quality audits of contract manufacturers, covering both process and product audits as needed.
Ensure adherence to defined manufacturing processes and compliance with ISO or automotive standards such as IATF 16949.
Manage and address manufacturing issues related to abnormal factory fallouts and ABC/WABC server failures.
Handle escalations promptly, especially when quality issues threaten OEM Module delivery and/or customer satisfaction.
Respond to incoming questions from Tier 1s and OEMs regarding Module Quality.
Interface with Supply Chain, Conditional Access, and other IT groups as necessary to address production line interruptions, Re-FA, module timer resets, etc.
Act as the primary interface for Tier 1 radio manufacturers and OEM car manufacturers during quality issues.
Lead discussions during quality reviews, proactively addressing concerns, and ensuring customers receive regular updates on defect resolution progress.
Develop and implement CAPA strategies in collaboration with internal departments and contract manufacturers.
Track CAPA progress and effectiveness through measurable metrics.
Work closely with internal teams to standardize and document product release processes.
Maintain all records in compliance with customer-specific and regulatory standards.
Ensure the organization is always prepared for customer audits and third-party inspections.
Partner with sourcing and engineering teams to evaluate new suppliers for quality compliance.
Audit Arena System Records to ensure compliance with required documentation prior to approving a supplier or component for use in SiriusXM’s Module BOMs.