Principal Project/Program Manager
About The Position
The Principal Project/Program Manager leads, plans, designs, and develops multiple large or complex enterprise-level programs. The role translates clinical needs into effective vendor and program solutions, particularly for modules used by internal nursing teams, and provides end-to-end program management spanning strategic planning, needs analysis, content development, program design, implementation, administration, monitoring, data analysis, and evaluation. The position sets program strategy and plans, coordinates cross-functional teams and resources, manages execution, budgets, risks, vendors, and contracts, and evaluates program performance against goals. It also ensures compliance with applicable regulatory, accreditation, and organizational governance requirements. The position follows Blue Cross NC’s Hybrid-Flex or Remote-Flex approach, depending on the nature of the work and distance from the Durham headquarters. Hybrid-Flex roles require working in the office at least two days a week; Remote-Flex roles involve a few in-office visits each year. Onsite expectations are discussed during the interview process.
Requirements
- Bachelor’s degree or advanced degree, where required; alternatively, 10+ years of experience in a related field in lieu of a degree.
- 8+ years of experience in a related field.
- Skills listed: Business Process Improvements, Implementation Management, Process Improvement Initiatives, Process Improvements, Project Management, Project Management Oversight, Project Performance Management (PM), Project Plan Development, Resource Management, and Resource Planning.
Nice To Haves
- Senior-level experience leading complex programs and projects from strategy through execution.
- Experience with vendor management, contracting, and strategic partnerships.
- Proven ability to lead cross-functional initiatives, align stakeholders, and drive timely decisions.
- Experience conducting opportunity assessments and translating insights into actionable plans.
- Strong healthcare or clinical knowledge and the ability to partner effectively with nurses, clinical teams, and healthcare vendors.
- A balanced background in program management and healthcare, with the ability to move between strategic thinking and hands-on execution.
Responsibilities
- Plan, develop, implement, and manage multiple, large, or complex enterprise-level programs.
- Coordinate interdepartmental functions, review deliverables with program and project team members, and ensure deadlines are met.
- Identify and analyze target audiences and their program needs.
- Develop program strategy, supporting business cases, strategic approaches, timelines, and major deliverables.
- Develop overall program plans and high-level plans to guide component-level planning.
- Lead the program management team in setting direction, identifying interdependencies, communicating requirements, tracking progress, making decisions, and resolving conflicts and issues.
- Explain program and project responsibilities to team members and assign and adjust staff, contractor, and consultant resources within the agreed decision-making authority.
- Direct and coordinate program implementation and activities to achieve objectives.
- Establish and monitor program performance metrics and goals, including process, outcome, and financial measures; document and present results through reports, studies, presentations, and publications.
- Monitor program execution, progress against plans, and delivery of major outputs; intervene and adjust plans or execution when needed.
- Make decisions to resolve program issues, problems, and changes that do not significantly alter or defer agreed milestones and deliverables.
- Develop and maintain plans, practices, and assignments to identify, quantify, and contain program risks and their potential impact.
- Evaluate programs against their goals and direct changes or improvements to optimize success and goal achievement.
- Develop and manage budgets and control expenditures in line with allocated funding, spending plans, timing, and limits.
- Ensure programs meet applicable regulatory and accreditation standards and comply with organizational governance and reporting requirements.
- Manage vendor relationships and negotiate, administer, and monitor program contracts to ensure vendors meet service-level agreements.
Benefits
- Medical, dental, and vision coverage.
- Health and wellness programs.
- Parental leave and support, plus adoption and surrogacy assistance.
- Career development programs.
- Tuition reimbursement for continued education.
- 401(k) match, including an annual company contribution.
- Annual incentive bonus.
- Paid time off (PTO).
- Work-life balance, flexibility, and autonomy.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
