Principal Program Manager - Rail and Transit

Parsons Corporation•USA MD (Virtual Office), MD

1d•$148,300 - $266,900

About The Position

Parsons has an exciting career opportunity for an amazingly talented Program Manager, Principal to join our team! The Program Manager shall work with a client to protect passenger and employee safety through effective maintenance oversight, improve equipment reliability and availability, verify contractor compliance with contract requirements and service level agreements (SLAs), monitor maintenance quality, response times, and equipment performance, support lifecycle asset management and capital planning, assist with contract administration, technical reviews, and dispute resolution, and ensure compliance with applicable federal, state, and local regulations and accessibility requirements. This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

Requirements

Bachelor's Degree in Engineering or related technical/business field
15+ years of related work experience
Previous project management experience on similar or related projects
10+ years of experience with elevator and escalator systems
Demonstrated experience overseeing maintenance contracts for public transit, airports, rail systems, hospitals, universities, or comparable facilities
Knowledge of applicable elevator and escalator codes and accessibility requirements
Experience in contract administration and performance auditing
Expertise in asset management and lifecycle planning
Strong analytical, reporting, and stakeholder coordination skills

Nice To Haves

Project Management Professional (PMP)
NAESA for Qualified Elevator Inspector (QEI)
BS in Mechanical Engineering (or approved equal)

Responsibilities

Perform Contract Management Support: Review contractor compliance with contractual obligations, evaluate preventive and corrective maintenance activities, review staffing plans and technician qualifications, verify adherence to maintenance schedules, review invoices, work orders, and supporting documentation, evaluate change orders and contract modifications, and provide recommendations regarding contract performance.
Maintenance Oversight: Conduct routine and unannounced field inspections, observe preventive maintenance activities, verify corrective maintenance work, confirm proper documentation of completed work, review equipment shutdowns and restoration activities, verify compliance with maintenance procedures and manufacturer recommendations.
Performance Monitoring: Develop and monitor Key Performance Indicators (KPIs), including equipment availability, Mean Time Between Failures (MTBF), Mean Time to Repair (MTTR), response time, callback frequency, preventive maintenance completion rate, passenger-impacting outages, equipment reliability, repeat failures, safety incidents, and customer complaints related to elevator and escalator service. Provide monthly and quarterly performance analyses identifying trends, recurring issues, and recommended corrective actions.
Equipment Condition Assessments: Perform periodic condition assessments, evaluate equipment remaining useful life, identify recurring maintenance issues, recommend modernization priorities, review major repair recommendations, and validate replacement recommendations submitted by the maintenance contractor.
Safety and Regulatory Compliance: Verify compliance with applicable safety codes and standards, support required inspections and testing, review inspection deficiencies, monitor corrective actions, evaluate lockout/tagout practices, review emergency shutdown procedures, and support accident and incident investigations involving vertical transportation equipment.
Station Operations Coordination: Coordinate maintenance activities to minimize impacts on passengers, review outage scheduling, recommend strategies to reduce service disruptions, assist in planning maintenance during non-peak revenue hours whenever practical, and coordinate with station operations, maintenance, facilities, and accessibility staff.
Accessibility Compliance: Monitor elevator availability to support accessibility requirements, review contractor response to accessibility-related outages, recommend operational improvements that minimize impacts on passengers with disabilities, and evaluate maintenance practices affecting accessibility.
Asset Management Support: Maintain equipment condition data, support capital improvement planning, and recommend maintenance optimization strategies.
Procurement Support: Provide input on technical specifications, performance standards, bid evaluations, technical proposal reviews, and procurement of future maintenance and modernization contracts.
Meetings and Reporting: Participate in weekly coordination meetings (as required), monthly contractor performance meetings, quarterly management reviews, annual maintenance program reviews, and emergency response meetings when requested. Deliverables include monthly contract performance reports, KPI dashboards, equipment reliability analyses, field inspection reports, maintenance quality audits, safety compliance reports, modernization recommendations, contractor performance evaluations, capital planning recommendations, and executive summary reports.