Principal Program Manager - Agentic AI
About The Position
Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact at scale. Our culture of empowerment, inclusion, and growth mindset defines how we work. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Nice To Haves
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 3+ years of experience in developing ML and/or AI based solutions
- Experience with building and owning agentic AI roadmap.
- Experience with Azure, AWS, or Google Cloud.
Responsibilities
- Define and drive the agentic AI roadmap for Azure Supportability to meet customer experience and efficiency objectives.
- Create, review, and gain alignment on requirements, specs, and other documents to drive clarity with engineering and business teams.
- Partner with engineering, product, and support teams to align goals, OKRs, and delivery milestones for agentic AI initiatives.
- Own all stakeholder management including clearly communicating benefits, providing routine updates, and creating feedback loops so that we can iterate effectively.
- Conduct research, interviews, and competitive analysis to stay ahead of the rapidly evolving AI landscape and identify customer needs, pain points, and opportunities.
- Measure and evaluate the performance, adoption, and feedback for AI efforts, and continually iterate based on data and insights.
- Anticipate and deeply understand technical challenges, constraints and blockers faced and provide recommendations for solving these challenges in a methodical manner.
Benefits
- Certain roles may be eligible for benefits and other compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
