Principal Production Support Specialist - Core Platforms
About The Position
Principal Production Support Specialist - Core Platforms The Principal Production Support Specialist position within the Core Platforms team will play a critical role in supporting the operational health of the global payment network, transaction processing systems, and managing Issuer Identification Numbers (IINs). The role will be responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Key responsibilities include assessing operational gaps in Global Operations, providing strategic solutions, maintaining alignment with industry best practices, and prioritizing client focus. The ideal candidate will have a 360-degree understanding of network operations and the payments landscape, have a proven risk mindset and keen eye for detail in a high-risk space as well as strong business analysis skills and the ability to leverage data. Key Responsibilities will include but are not limited to: Managing the transaction processing network, including IIN (Issuer Identification Numbers) management Conducting hands-on data analysis and providing end-to-end business understanding of the payments landscape Managing client enablement on the network and providing support Handling compliance issues, enablement, and remediation Managing settlement disputes and interdependencies between networks Refining operational procedures and SLAs to ensure full optimization Identifying gaps and areas for improvement within the operations team
Requirements
- High School Diploma, GED or equivalent certification
- At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications
- At least 3 years of experience with Excel or Google Sheets
Nice To Haves
- Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing
- 8+ years of payments industry experience in technology, operations, customer service, marketing, finance or communications
- SAFe (Scale Agile Framework) certification
- Experience using SQL
- Teradata or Splunk knowledge
Responsibilities
- Managing the transaction processing network, including IIN (Issuer Identification Numbers) management
- Conducting hands-on data analysis and providing end-to-end business understanding of the payments landscape
- Managing client enablement on the network and providing support
- Handling compliance issues, enablement, and remediation
- Managing settlement disputes and interdependencies between networks
- Refining operational procedures and SLAs to ensure full optimization
- Identifying gaps and areas for improvement within the operations team
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
