Director, Core Digital Platforms

Shake Shack•Atlanta, GA

12d•Hybrid

About The Position

This is a strategic and highly visible leadership role responsible for defining, operating, and scaling Shake Shack’s foundational digital platforms — including Shack Stack, Operator App, Kiosk Platform, AI Platform and our technical product partner ecosystem. Reporting to VP Digital Technology & AI Engineering, the Director of Core Digital Platforms will serve as the technical owner of the foundational digital platforms, ensuring reliability, performance, security, and scalability, behind the scene, that powers our digital experiences. This role directly influences vendor roadmaps, shapes platform investment strategy, and enables new digital guest experiences through modular, extensible platform capabilities. This role is critical to scaling our digital capabilities as Shake Shack grows toward 1,500+ Shacks.

Requirements

10+ years in technology leadership roles managing mission-critical platforms in high-scale consumer, digital commerce, or QSR environments.
Strong technical acumen in microservices, APIs, identity, payments, fraud, and cloud (AWS) architectures.
Demonstrated success managing vendor partnerships, negotiations, and influencing product roadmaps.
Proven ability to hire, coach, develop, and grow high-performing teams.
Ability to communicate effectively with executives and lead change at scale.

Responsibilities

Set and communicate the vision and strategy for Shake Shack’s core digital platforms; align roadmaps to business growth and guest experience goals.
Lead, mentor, and motivate a high-performing team of Technical Platform Managers overseeing core systems including Shack Stack, Payments, OMS, Kiosk, Fraud, Identity, and Observability.
Serve as the Technical Platform Owner for AI Platforms, providing strategic and hands-on leadership to drive performance, reliability, and innovation.
Serve as the executive owner of foundational platform architecture, ensuring reliability, scalability, and seamless integration across internal APIs and partner systems.
Influence and manage strategic vendor relationships (e.g., Okta, JTech/Sinch, Square, FreedomPay, Kount), ensuring joint accountability, roadmap alignment, and measurable outcomes.
Define and drive reliability and resilience standards - uptime SLAs, MTTR, incident response playbooks, error budgets, observability frameworks.
Partner cross-functionally with Product, Digital Engineering, Restaurant Tech, and AI engineering teams to enable new digital capabilities and eliminate friction across the guest journey.
Communicate platform health, performance insights, risk, and investment decisions with clarity to executive and operational stakeholders.

Benefits

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities
Eligibility criteria applies