Principal Production Support Specialist - Domestic & International Production Support

Capital One•Houston, TX

10d

About The Position

We are currently looking to hire a Principal Production Support Specialist for our Domestic & International Production Support team. This role involves troubleshooting customer issues related to applications, reporting, and connectivity. The Principal Specialist will also work closely with internal relationship managers to analyze transaction declines and determine solutions.

Requirements

High School Diploma, GED, or equivalent certification
At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications

Nice To Haves

Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing
8+ years of payments industry experience in technology, operations, customer service, marketing, finance or communications
SAFe (Scaled Agile Framework) certification
Knowledge of transaction flow, classification, and resolution
Expertise in ISO 8583 specifications
Expertise in SQL or Snowflake

Responsibilities

Data mining and transaction research
Resolving referred transaction issues in collaboration with sales executives and relationship managers
Identifying and coordinating operational gaps within Infrastructure platforms, operations processes, and customer interactions
Acting as a Subject Matter Expert (SME) for client-facing teams
Conducting analytics to find business impact and solutions for strategic customer-impacting incidents and requests

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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