Principal Product Specialist

Zscaler•San Jose, CA

5h•Hybrid

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Principal Product Specialist for Business Continuity Cloud and Cloud Reliability to join our Product Management team. This role offers flexible location options including onsite or hybrid at our San Jose office, or remote within the USA, reporting to the Director, Product Management. You will provide technical leadership for Business Continuity Cloud and Disaster Recovery solutions, owning product success throughout the sales lifecycle. You'll serve as a thought leader for overall Cloud Resilience architectural strategy while partnering with sales and engineering to drive technical wins and product enhancements for our Business Continuity services.

Requirements

7+ years of professional experience in product management, presales, or professional services within the infrastructure technology or cybersecurity industry
Deep technical domain expertise in Proxy Architecture, ZTNA, SSE, SASE, and internet protocols including HTTP, SSL, DNS, and IPsec
Proven track record of developing technical collateral and supporting GTM initiatives to achieve successful sales outcomes
Exceptional interpersonal and presentation skills with the ability to engage effectively with both technical practitioners and executive leadership
Experience collaborating cross-functionally with Engineering, Operations, and Product Management teams

Nice To Haves

Deep Zscaler hands-on experience and product knowledge across ZIA/ZPA and Zscaler Client Connector.
Experience with Business Continuity and Disaster Recovery architectures, strategies and solutions
Extensive experience in networking concepts and modern identity and access management (IAM) frameworks

Responsibilities

Provide technical leadership for Zscaler’s Business Continuity and Disaster Recovery solutions, owning product success and architectural strategy throughout the sales lifecycle
Lead in-person and virtual meetings with customer executives and practitioners to provide executive-level overviews of Zscaler’s Cloud Reliability strategy and deep-dive technical workshops
Develop technical collateral, including best practice guides, proof-of-value (POV) test plans, and demo assets to support internal teams and customer presentations
Collaborate with Engineering, Product Management, and Marketing to drive product enhancements based on direct customer feedback and market trends
Act as a post-sales subject matter expert for Customer Success and Deployment teams to ensure successful technical implementation for customers