Principal Product Specialist (Eastern Time)

Zscaler•New York, MA

1d•Hybrid

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Product Specialist for the Zero Trust Browser team to join our Product Management team. This role offers flexible location options however needs to be available Eastern time, including onsite or hybrid at our San Jose office, or remote within the USA, reporting to the Director, Product Management. You will provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success throughout the sales lifecycle. You will serve as a thought leader for browser-layer security architecture and strategy while partnering with sales and engineering to drive technical wins and product enhancements for our Zero Trust Browser offerings.

Requirements

7+ years of professional experience in product management, presales, product specialization, or professional services within the infrastructure technology or cybersecurity industry
Deep technical domain expertise in browser security, Zero Trust architecture, private application access, privileged access use cases, and modern web security controls
Strong understanding of Internet and security protocols, including HTTP, SSL/TLS, DNS, and secure access patterns for web and private applications
Proven track record of developing technical collateral and supporting go-to-market initiatives that drive successful sales outcomes
Exceptional interpersonal and presentation skills, with the ability to engage effectively with both technical practitioners and executive leadership
Experience collaborating cross-functionally with Engineering, Operations, Product Management, and customer-facing teams

Nice To Haves

Deep Zscaler hands-on experience and product knowledge across Zero Trust Browser, ZIA, ZPA, Zscaler Client Connector, and Privileged Remote Access capabilities
Experience with browser extensions, browser-layer telemetry, in-browser DLP, and controls that secure user activity across SaaS, web, and private applications
Strong understanding of secure private application access and privileged resource access use cases in enterprise environments
Extensive experience in networking concepts and modern identity and access management (IAM) frameworks

Responsibilities

Provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success and architectural strategy throughout the sales lifecycle
Lead in-person and virtual meetings with customer executives and practitioners to provide executive-level overviews of Zscaler’s browser security strategy and deep-dive technical workshops
Articulate the value of browser-layer security controls, including threat monitoring, attack prevention, in-browser DLP, secure private application access, and Privileged Remote Access (PRA)
Develop technical collateral, including best practice guides, proof-of-value (POV) test plans, demo assets, and reference architectures to support internal teams and customer presentations
Conduct and support POVs, technical evaluations, and initial deployments, helping customers validate architecture, policy design, and operational fit for Zero Trust Browser use cases
Troubleshoot and debug customer issues across evaluations and deployments, partnering closely with Engineering, Support, and Customer Success teams to drive timely resolution
Collaborate with Engineering, Product Management, and Marketing to drive product enhancements based on direct customer feedback, competitive insights, and market trends
Act as a post-sales subject matter expert for Customer Success and Deployment teams to help ensure successful technical implementation, adoption, and ongoing customer success