Principal Product Quality Engineer

ZT Systems•Secaucus, NJ

About The Position

The Sr. Staff Customer and Product Quality Engineering role works with customers and internal teams from new product introduction through high-volume mass production of hyperscale and AI server systems for global marquee customers. Reporting to the Sr. Manager of Product and Customer Quality, the Sr. Staff CQE/PQE acts as a customer escalation point and leads customer and product quality engineers who advocate for customers and drive issue resolution and continuous improvement. The team resolves customer quality issues, addresses root causes and corrective actions at their sources—including design, process, materials and suppliers, and test—and works to ensure customer satisfaction. The role provides guidance and escalation support to quality engineers, coordinates timely resolution of customer issues, and mitigates issues affecting customers and internal operations. It partners across manufacturing, supplier, and design or sustaining engineering teams to identify systematic and process improvements, establish a proactive, data-driven quality culture, and define factory build report expectations with customers. The position also hosts quality-related customer visits and audits and advocates for customers through knowledge of ZT’s manufacturing process, timely follow-through, and customer focus.

Requirements

Bachelor’s degree in Electrical, Mechanical, Industrial, or a similar engineering field and 8 or more years of experience; alternatively, a master’s degree and 6 or more years of experience.
Strong leadership skills and demonstrated ability to drive complex issues to timely closure and communicate status and results clearly.
Ability to interface effectively at all organizational levels, including executive level, internally and with customers.
Project planning and leadership experience.
Relationship-management abilities and strong customer-facing skills.
Demonstrated success working in a dynamic organization and leading a team through objectives with multiple priority levels.
Experience leading and mentoring less-experienced team members.
Ability to create win-win scenarios among stakeholders to gain buy-in and meet quality objectives.
Excellent data diagnostic and analytical skills.
Knowledge of database and reporting systems and strong Excel skills.

Nice To Haves

Experience in the computer or electronic manufacturing industries.
Experience or certification in Lean or Six Sigma.
Experience working within a global organization.

Responsibilities

Interface with key customers and suppliers to ensure customer satisfaction and meet customer scorecard expectations.
Provide day-to-day guidance and serve as an escalation point for customer and product quality engineers.
Drive customer issue resolution within agreed-upon service-level agreements.
Mitigate quality issues that affect customers and internal operations.
Identify systematic and process improvements related to customer quality excursions by working with manufacturing, supplier, and design or sustaining engineering teams.
Promote continuous improvement and a data-driven, proactive quality culture.
Work with customers to define factory build report expectations, including report frequency, data requirements, and responses to excursions.
Host quality-related customer visits and audits.
Advocate for customers through knowledge of ZT’s manufacturing process, timely follow-through, and customer focus.
Track internal and external customer quality issues across Quality, Engineering, Procurement, Manufacturing, and suppliers through timely, meaningful resolution.
Manage quality issue diagnosis, root-cause determination, and implementation of corrective and preventive actions with appropriate teams.
Review failure analysis and corrective action reports and communicate them to customers.
Communicate customer feedback about quality and reliability performance against requirements and help incorporate it into company strategic goals.
Lead projects and mentor less-experienced team members.
Communicate issue status updates and results clearly and drive complex issues to closure.
Build agreement among stakeholders with different interests to meet quality objectives.