Principal Product Manager - (Hybrid - Acton, MA)

Insulet Corporation•Acton, MA

1d•$166,700 - $250,025•Hybrid

About The Position

We are seeking a self-motivated and experienced Principal Product Manager to join our Digital Customer Experience team. This role will focus on developing new products and optimizing existing capabilities throughout the customer journey. The ideal candidate will have a proven track record in end-to-end product management for global connected products, with the ability to translate business objectives into high-impact product initiatives. With a deep understanding of customer needs, competitive market dynamics, and technology constraints and opportunities, the successful leader will develop and execute our digital customer experience roadmap, positioning Insulet for sustained market leadership. They will foster empowered, high-performing teams and guide them through the entire product development lifecycle while providing strong cross-functional leadership. This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.

Requirements

Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
Knowledge of IT systems development
Familiarity with Web and CRM platforms
Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making
Ability to translate complex strategies into high impact tactical initiatives with strong project management
Ability to work cross functionally to develop and realize global business cases for investments anchored in customer needs
Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes
Experience guiding high-performance teams, driving accountability and strategy, empowerment, customer centricity and collaboration across functions and teams.
8+ years’ experience in a Product Management position
Bachelor’s degree in engineering, life sciences, business, or a related field.
Experience developing and commercializing digital products
Passion to continuously improve processes and practices.
Experience leading end-to-end product management

Nice To Haves

Diabetes experience or knowledge a plus

Responsibilities

Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities
Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear roadmaps and global platform execution plans
Accountable to build and deliver business cases in alignment with strategic goals & outcomes
Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
Own full product lifecycle, guiding trade-offs and release plans for new features, launches in new global markets, in-market sustaining activities, and technical debt retirement
Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
Responsible for on-market product performance, including but not limited to market share, retention, product complaints, etc.
Develop process flows to illustrate the impact on operations based on new or improved capabilities
Participate in usability studies to bring voice of the customer to the team
Work closely with technical architects to obtain solution designs, ensuring consistency across all work within delivery teams
Collaborate with Product Marketing Managers to shape integrated launch strategy for global products
Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insule
Coordinate on architecture and scalability requirements and guide investment timing
Create bottom-up planning for annual & strategic plans