Principal Product Manager, Tech, Amazon Connect

Amazon • Seattle, WA

2d

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to
provide business applications, leveraging Amazon’s unique experience and
expertise, that are used by millions of companies worldwide to manage day-to-day
operations. We will accomplish this by accelerating our customers’ businesses
through delivery of intuitive and differentiated technology solutions that solve
enduring business challenges. We blend vision with curiosity and Amazon’s
real-world experience to build opinionated, turnkey solutions. Where customers
prefer to buy over build, we become their trusted partner with solutions that
are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables
superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect
has become an AI leader, transforming how organizations of all types interact
with their customers.

We are looking for a passionate, talented, and experienced Product Management
leader to help shape the future of Amazon Connect, an AI-powered customer
experience solution that enables superior outcomes at a lower cost. Since its
2017 public launch, Amazon Connect has become an AI leader, transforming how
organizations of all types interact with their customers.

You will play a crucial role in building the Customer Data & Insights strategy
for Connect, obsessing over the agent and user experience. You will have the
opportunity to design and deliver high-scale, resilient systems while
maintaining a constant customer focus.

As a Principal Product Manager, you will drive strategic initiatives, working
cross-functionally with product leaders across Connect to make customer data &
insights easy to build, access and use. You will champion their front end
experiences so users like admins and supervisors as well as their agents can
understand the value of customer insights and be able to use those insights to
drive outcomes for their businesses. You will be 100% customer focused,
understanding their needs and requirements, plus anticipating future trends that
will serve their needs. You will excel at delivering results, being able to
coordinate large, multi-functional projects on-time, anticipate bottlenecks,
provide escalation management, anticipate and make tradeoffs, and balance the
business needs versus technical constraints.

This team is a great fit for you if:
-You enjoy working with a fun team that prides itself on a great work
environment with an inclusive group of people that are working together towards
a common goal.
-You are sensitive to customer needs and interested in working on a service that
will be used, directly and indirectly, by millions of customers and has a
meaningful impact to their functions and interactions.
-You’d like to be directly responsible for solving real customer problems.
-You are a passionate learner and are motivated to take on new challenges.
-You want to have fun; surround yourself with a highly talented pool of
engineers that like to solve complex problems, but also enjoy work life balance.

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to
never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.

Requirements

• 7+ years of working as a Technical Product Manager experience
• 5+ years of technical (software development, network development, IT, other related) experience
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Nice To Haves

• 7+ years of technical (software development, network development, IT, other related) experience

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed