Principal Product Manager - Tech (PMT), HR Experience Technology

Amazon • Seattle, WA

4d • $179,900 - $243,400 • Onsite

About The Position

Own the product strategy for the agentic AI platform and cross-platform shared services that power HR experiences for 1.8 million Amazonians. As a Principal Product Manager - Tech in our HR Experience Tech (HRXT) team, you’ll lead product delivery for the horizontal intelligence layer—Agent Skills (our AI-native no-code automation platform), Employee 360 (the unified employee context layer), and the integration, orchestration, and routing infrastructure that makes every HR interaction smarter, faster, and more consistent across all personas.

This is a rare opportunity to define how AI agents work in HR at Amazon. We’re building the PXT skill catalog—the governed library of agentic workflows that any compatible AI agent can execute. HR professionals author deterministic, auditable workflows in plain language. These skills combine procedural knowledge (step-by-step instructions, edge cases, business rules), permissioned data access (via PXT MCP Gateway connections to E360, Case, Timehub, ETM, Manager Hub, Engage, ADAPT), and the ability to apply business rules across multiple systems to produce reliable, auditable outcomes. You’ll own this platform end-to-end—from the authoring experience through governance, versioning, and production execution.

You’ll work across a multi-product technology stack spanning agentic AI workflows, intelligent routing, automated communications, employee data platforms, and cross-platform integration layers—coordinating across all of these to deliver seamless end-to-end HR experiences while designing for Service Central, our converged AI-first platform. You’ll partner with HR operations leaders, AI/ML scientists, engineering teams across HRSC, USC, PXT CMS, and domain experts to build the composable automation framework that makes every HR team more effective.

This role demands someone who can think in platforms and composability—building horizontal capabilities that amplify every vertical team’s impact. A single Agent Skill you ship gets used by 7,000 contact center agents, 11,000 Ops HR users, 500 corporate HRBPs, and 308 investigators. A single MCP integration you connect unlocks data access across every AI experience in the stack. You’ll leverage agentic capabilities, conversational AI, intelligent orchestration, and unified employee context to transform HR support from reactive case processing to proactive, AI-driven employee experiences.

Requirements

• 8+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience technical product management
• Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

Nice To Haves

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Responsibilities

• Own the product vision and strategy for Agent Skills—the AI-native no-code automation platform that enables HR professionals to author, govern, version, and deploy agentic workflows in plain language, embedded in HRSC and USC.
• Define and scale the PXT skill catalog—building the governed library of reusable HR workflows, establishing quality standards, governance frameworks, and the discovery/sharing mechanisms that compound institutional knowledge across the organization.
• Lead Employee 360 (E360) product strategy—expanding from a data retrieval tool to a context-aware agentic platform that integrates 10+ AI workflows, enabling HR professionals to complete complex tasks through natural language with comprehensive employee context.
• Own PXT MCP Gateway product direction—the registry/gateway providing Maple-permissioned connections to HR data systems, including tool filtering, auth, matching, and the roadmap for onboarding new data sources that feed both E360 and Agent Skills.
• Own Auto Work Assignment (AWA) evolution—building intelligent routing that considers agent skills, workload, case complexity, and organizational context to optimize resolution time and quality across all HR domains.
• Define the automated communications framework—AI-backed, template-driven correspondence at case milestones that reduces manual drafting across all personas while maintaining quality and personalization.
• Lead the closed-loop experience standard—defining how cross-platform case visibility, handoffs, and task assignment work across USC, HRSC, PXT CMS, and domain boundaries (Payroll, Ops, Corp, Investigations).
• Own PXT One product direction—the centralized intake platform for PXT improvement requests, providing voice-of-the-field, leadership visibility into trending themes, and mechanisms to reconcile misaligned priorities.
• Drive platform analytics and Insights—delivering cross-persona reporting, operational dashboards, and the metrics infrastructure that measures automation impact, adoption, and quality.
• Ensure all cross-platform services are designed as native Service Central capabilities, influencing Phase 3 architecture decisions and ensuring convergence-alignment across every investment.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal