Principal Product Manager - Hasbro Direct

Hasbro•Renton, WA

About The Position

At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come. Hasbro’s Direct-to-Consumer (DTC) organization is building a unified commerce platform that powers fan experiences across Hasbro Pulse, Dungeons & Dragons Beyond, and Secret Lair. As Principal Product Manager, Order Management and Post-Purchase Experience, you will define and execute the product strategy for how Hasbro manages and fulfills every order. You’ll own the roadmap for Salesforce Order Management (OMS), fulfillment and logistics integrations (GXO, WMS, SAP), and post-purchase automation capabilities that improve delivery accuracy, speed, and customer satisfaction. This is a senior product leadership role accountable for delivering measurable improvements to order reliability, operational efficiency, and customer experience. You will partner with Engineering, Operations, and Customer Care to scale Hasbro’s global DTC capabilities and ensure the platform performs consistently across all brands and regions.

Requirements

7+ years of product management experience in eCommerce, order management, or fulfillment systems.
Strong knowledge of Salesforce OMS, warehouse management systems (WMS), or ERP integrations.
Proven ability to lead cross-functional delivery with Engineering, Operations, and Customer Experience teams.
Demonstrated success defining measurable outcomes and driving improvements through data-driven prioritization.
Excellent written, verbal, and stakeholder communication skills.

Nice To Haves

Experience with multi-region fulfillment, 3PL integrations, and SAP financial reconciliation.
Background in workflow automation, customer care tools, or service experience platforms.
Track record of leading complex, multi-brand product strategies on a global scale.
Experience mentoring PMs or leading large cross-functional initiatives.