Principal Product Manager - Enterprise Admin Experience
About The Position
AlphaSense is seeking a Principal Product Manager to define and lead the development of Enterprise Administration. This role involves building systems, workflows, and tooling to enable efficient configuration, management, and scaling of the platform for both internal teams and enterprise customers. It is a senior, high-impact individual contributor role within the Enterprise Intelligence product line, responsible for setting the direction for enterprise administration across the entire customer lifecycle, from account setup and provisioning to ongoing management, growth, and renewal. The scope includes both internal AlphaSense operations (onboarding and managing enterprise accounts) and customer-facing admin capabilities (how enterprise admins configure and manage their own users). This requires deep collaboration across a complex technical and operational ecosystem, acting as the connective tissue to ensure all parts of the technology stack that touch enterprise customers and internal admins work in concert. The role demands exceptional systems thinking, influence across senior stakeholders, and the drive to move complex, multi-team initiatives from strategy to execution.
Requirements
- A senior product leader (10+ years of experience) with a track record of driving end-to-end, cross-functional transformation initiatives in enterprise SaaS.
- Adept at navigating complex organizational structures and aligning senior stakeholders across product, engineering, operations, and go-to-market functions.
- Skilled in mapping and redesigning end-to-end workflows, particularly those involving multiple systems, disparate teams, and complex edge cases.
- Experienced in enterprise lifecycle management, internal tooling, or admin experience domains, ideally with exposure to provisioning, account configuration, and customer lifecycle systems.
- Relentless in driving clarity, momentum, and execution amid competing priorities in a high-growth environment.
- Equally comfortable in the details of a workflow diagram and in strategic discussions with executives about business impact and scale.
- User- and outcome-obsessed, balancing operational realities with customer empowerment and experience quality.
Responsibilities
- Own the holistic vision and roadmap for enterprise administration across internal and customer-facing systems.
- Map and optimize the enterprise customer lifecycle, from initial provisioning through renewal, ensuring tooling and workflows for both AlphaSense users and client admins support scalability and efficiency at every stage.
- Orchestrate alignment across multiple technology and operational teams to ensure cohesive end-to-end execution.
- Influence senior stakeholders and executives to drive investment and prioritization for cross-functional initiatives.
- Measure success through improved onboarding efficiency, reduced operational overhead, and enhanced enterprise customer autonomy and satisfaction.
Benefits
- performance-based bonus
- equity
- generous benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
