Principal Product Manager - Ecommerce

Gen Digital•Mountain View, CA

5d•$165,000 - $200,000•Hybrid

About The Position

Gen Digital is the global leader in digital safety. More than 5 billion people are online - banking, learning, shopping and connecting. Our mission is to Power Digital Freedom - guarding online wellness to enable rich, full and safe digital lives. Gen blocks more than 14B threats a year, yet cyber criminals are getting more creative every day - leveraging LLMs, deepfakes, and targeting our identities. Our family of brands: Norton, LifeLock, Avast, Avira, AVG, CCleaner and Reputation defender protect over 500 million people worldwide. Ecommerce at Gen is the front-door - where people learn about cyber safety, how we can help them, then choose and purchase our products and services. The Ecommerce team at Gen is responsible for the overall browse, discover, purchase and retention customer experience across our brands globally. This is a multi-billion dollar, global, multi-site, multi-brand experience. Principal Product Manager - Ecommerce Cybersafety is an evolving and competitive market, and Gen products are the leaders - best loved and reviewed by our customers. Our ecommerce experiences must evolve to represent the best of these products - highlighting customer benefits, product features and clear options for customers. As a Principal Product Manager in Ecommerce you'll drive that evolution - improving the shoppability, clarity, and ease of our ecommerce browse and discover experience.

Requirements

An exceptional product manager, with a track record of driving measurable outcomes, developing new features and evolving shopping experiences
You have rigorously prioritized possible enhancements, selecting those that will have the biggest impact to customer engagement and conversion; strong business acumen & quantitative skills guide your decision making
You have significant ecommerce experience - having built features that contributed to a scaled ($100M+) site
You find ways to connect with the customer - research, usability, data analysis and being a customer yourself - and you bring the customer perspective to your product
You model collaboration and partnership - especially with your UX and engineering partners

Responsibilities

Identify opportunities to improve the ecommerce shopping experience, contributing to and improving the overall Browse & Discover product strategy
Partner with marketing, design and engineering to develop new and improve existing ecommerce features
Drive experiments and a learning agenda, contributing to revenue growth via a more engaging and higher converting site
Integrate effectively with traffic generation channels - including paid search, social and SEO
Effectively leverage AI - in how you efficiently manage your product and in bringing AI-driven experiences into the product