Ecommerce Product Manager

ThirdLove•San Francisco, CA

6d•$90 - $150

About The Position

Thirdlove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room® quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams. Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Heidi Zak, and Ra’el Cohen, thought that was outdated too — so, in 2013, they created Thirdlove — a third, better option, which doesn’t force us to choose between being sexy or comfortable. Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Work certification for the 5th year in a row. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at Thirdlove is inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you. We are seeking an Ecommerce Product Manager to drive strategic innovation and performance optimization across our core e-commerce platform. This critical role will own the roadmap focused on increasing conversion rate (CRO), enhancing the customer experience, and ensuring platform scalability across web and key marketplaces (Amazon). You will serve as the strategic bridge between business goals and technical execution.

Requirements

5+ years of ecommerce Product Management experience, with at least 3 years focused on e-commerce
Deep understanding of Shopify, Shopify Apps, and overall ecosystem
Proven expertise in Conversion Rate Optimization (CRO) and translating A/B test results into a product roadmap
Proficiency in data analysis and reporting tools (e.g., Google Analytics, Amplitude)
Excellent ability to manage complex internal and external stakeholders.

Nice To Haves

Familiarity with front-end technologies (HTML, CSS, JavaScript) and experience using visual editors and personalization platforms is a plus.

Responsibilities

A/B testing framework, personalization tools, and the strategy for key conversion areas (PDP, Cart, Checkout) across the US and Canadian sites.
Manage all Shopify apps, UI/UX strategy, and testing plans across the customer shopping journey including fitting room, reviews, checkout/post-purchase and returns.
Evolve the capabilities of our CMS to support dynamic, personalized, and efficient content management, develop the roadmap, measure and share results.
Develop the technology and customer experience for all new innovation and new customer experiences (i.e. Bundling and Subscription)
Partner closely with Merchandising, Lifecycle Marketing and Growth Marketing to capture requirements, define solutions, and manage project dependencies
Define and track ecommerce KPIs. Implement analytics instrumentation and report regularly on the business impact of new features, providing data-driven recommendations to leadership
Partner with the store team to create a seamless customer experience across with channels