Principal Product Manager - Customer Experience and AI

Constant Contact•Remote, US, ON

10d•$148,782 - $185,977•Hybrid

About The Position

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We have an opening for a Principal Product Manager to help us lead the charge in making Constant Contact an AI-native, mobile-first marketing platform. This is a high-leverage "builder" role designed for someone who thrives in ambiguity. Whether you are launching a brand-new AI-driven product line or modernizing an existing platform pillar, you will be on the cutting edge of how the product development lifecycle is changing. You will form clear hypotheses, use AI to test and refine them, and work closely with Design and Engineering to bring ideas to market. The focus is on rapid experimentation and learning as quickly as possible.

Requirements

8+ years in Product Management, specifically within SaaS.
Proven track record of moving the needle on retention and growth metrics
You can articulate and defend a product vision to all audiences, including the executive team
You are actively trialling and experimenting with tools that help you become a 10x product leader
You have a natural ability to level up those around you.
You value teamwork and can give/solicit the kind of feedback that raises the bar for the entire organization
You can empathize deeply with small business owners and champion their cause throughout the design and development process
You thrive in fast-paced, collaborative environments and can balance the need for great design with the urgency of short deadlines

Nice To Haves

Experience in the SMB (Small-to-Medium Business) space
Background in early-stage startups or "internal startups" within larger companies
Experience mentoring senior PMs and setting organizational product standards

Responsibilities

Drive Growth Metrics: Own the strategy and execution for key growth levers, specifically focusing on customer outcomes
Prove Customer Value: Develop and defend "strong opinions" on how we demonstrate value to users. You’ll use insightful research and behavioral metrics to build features that make the benefits of Constant Contact impossible to ignore
Lead through Influence: As a Principal IC, you will lead a group of passionate engineers and designers to deliver a vision that is actionable, research-backed, and ROI-driven
Mentor the Craft: Act as a "multiplier" for the product organization. You will mentor other PMs, leveling up their product discovery, strategic thinking, and execution skills to help the entire team move faster than ever before
Collaborate & Navigate: Partner with the rest of the organization to clarify requirements and navigate highly complex, ambiguous problem spaces across our squads.