About The Position
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At the center of this vision is Toast IQ: a single, unified assistant that orchestrates specialized agents across the Toast ecosystem. The Agent Platform makes this possible. About the Role As Principal Product Manager, Agent Platform you will define and scale the foundational platform that powers AI agents across Toast. This includes orchestration, tool integration, governance, evaluation, and observability. Your mission will be to make it easy for every product team at Toast to build, launch, and monitor high-quality AI agents while ensuring Toast IQ delivers a seamless, consistent, and trustworthy experience. This is a deeply technical, high-leverage platform role with impact across all of Toast’s products.
Requirements
- 8+ years of product management experience, including significant ownership of technical platform or infrastructure products
- Deep familiarity with LLM systems, agent architectures, tool calling patterns, or AI evaluation frameworks
- Strong technical fluency: comfortable discussing APIs, orchestration layers, memory systems, protocols (e.g., A2A/MCP), and observability tooling
- Experience building developer-facing platforms or enablement systems used by multiple teams
- Proven ability to define, and own, quality standards and operationalize monitoring for complex systems in production
- Strong systems thinking and ability to balance short-term enablement with long-term architectural integrity
- Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.
Responsibilities
- Define the long-term vision and roadmap for the Agent Platform, the shared orchestration and tooling layer for all Toast agents
- Build the platform capabilities that enable agent-to-agent collaboration, subagent routing (A2A), shared memory, and unified voice/tone
- Establish standards and systems for MCP tool development, entitlement controls, and tool orchestration
- Own evaluation, observability, and monitoring frameworks, including instrumentation, tracing, eval pipelines, and production quality standards
- Enable teams across Toast to easily build and integrate agents
- Work with customers to understand AI quality
- Partner deeply with Engineering, AI/ML, design, and domain product teams to evolve platform capabilities as AI use cases expand
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
