Principal Product Designer - Loyalty

Expedia•Chicago, NY

6d•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. At Expedia Group, our mission is to power global travel for everyone, everywhere. Within Expedia Group, the Experience Design (XD) organization brings together product design, content design, and research to shape experiences that help travelers confidently discover and explore the world. We're looking for a Principal Product Designer who is a visible design and practice lead and an emerging thought leader. Working across Loyalty on our Expedia brands, you'll collaborate closely with product owners, marketing partners, designers, researchers, and engineers to create rewarding and delightful customer experiences that help millions of people see and enjoy more of the world. We’re looking for someone who’s energized by complex problems and thinks deeply about how to create lasting value for travelers. Your work will shape loyalty experiences that recognize, reward, and retain travelers—strengthening long-term relationships and driving meaningful engagement across the journey. If you’re excited to design loyalty experiences that scale globally and make travelers feel truly valued, we’d love to hear from you.

Requirements

10+ years of related professional experience
Strong expertise in facilitation, information architecture, and technical platform constraints
Bachelor's degree or higher in Design, Human-Computer Interaction, User Experience or related technical field; or equivalent related professional experience
Experience designing across platforms, including native (iOS, Android) and web (all breakpoints and responsive design)
Experience presenting design work and strategy to executive leadership and securing buy-in
Experience in leading and facilitating experience vision, and design thinking workshops
Adept at collaborating with cross-functional teams to translate user needs into practical, high-quality design solutions
Experience in large, complex organizations in a global setting
A portfolio that demonstrates your ability to create thoughtful, innovative, and user-centered designs

Nice To Haves

Experience designing for accessibility compliance (WCAG 2.1 AA standards), including screen readers, keyboard navigation, color contrast, and assistive technologies.
Experience mentoring junior designers and contributing to team growth and development.

Responsibilities

Advocate for human-centered product strategy and design.
Tackle complex product challenges and brainstorm multiple creative solutions that move us forward.
Shape our experience strategy and roadmap, balancing what travelers need today with where we're heading tomorrow.
Build compelling visions for traveler experiences at EG and determine how to measure success.
Team up with Product Managers and other leaders to spot the biggest opportunities for helping travelers connect with our products.
Negotiate experience priorities that balance long-term strategy and near-term opportunities.
Build close partnerships with our User Research team and explore new ways to understand what travelers really need.
Dig into research findings to uncover those "aha!" insights, weighing what we learn against technical realities and business goals.
Adapt our design processes to tackle big, messy problems (because travel can be complicated).
Turn research insights into design solutions that consistently hit the mark for our customers.
Create user interactions that travelers love—ones that work beautifully and drive real business results.
Be the champion for simple, elegant experiences that people actually trust (and hold the team to that standard too).
Mentor other designers and show them what great design looks like in action.
Find and implement creative solutions that enhance accessibility and inclusivity for diverse user needs, making our products work for everyone.
Work closely with developers to bring designs to life, knowing when to push boundaries and when to work within constraints.
Stay on top of the latest design tools and techniques (and maybe discover a few new ones along the way).
Think about the technical building blocks—modularity, reusability, all that good stuff that makes scalable design possible.
Help grow our design system by creating reusable components that make everyone's life easier.
Think big picture and take a whole systems approach—how does this button connect to that flow, and how does it all work together for travelers?
Lead creation of project artifacts for large, complex projects, ensuring quality and timeliness.
Design flexible components and patterns that can adapt as we grow and learn.
Tell compelling stories about your design work that get stakeholders excited and bought in.
Create feedback cultures where everyone feels comfortable sharing ideas and learns from each other.
Build materials that help partners understand and trust our design decisions.
Bring different teams together and help everyone work toward the same goals (even when they speak different languages—literally and figuratively).