Principal PM, Client Success
About The Position
Lead client engagement for the Adobe Unified Platform (AUP), the platform that powers all of Adobe's products. As Principal PM, Client Success, you own the partnership approach between AUP and the product teams building on it. You'll translate what those teams need into the platform investments that serve them, and drive adoption that compounds value for Adobe and its customers. AI is reshaping both the platform and the products built on it, and this role sits right at that intersection! AUP offers foundational capabilities at scale across Agentic Experience, Storage & Collaboration, Administration, Commerce, Identity, Provisioning, Developer Platform, and Experience Intelligence. They are used by Adobe Firefly, Creative Cloud, Document Cloud, Express, GenStudio, and more. Every day, these services deliver faster, more connected, and more intelligent experiences to the millions of customers and businesses who rely on Adobe.
Requirements
- A strategic, consultative approach: 10+ years in product management, strategy consulting, business development, or similar roles built on understanding customer and business problems and crafting tailored solutions.
- A track record of influencing senior leaders and collaborators, through excellent written and verbal communication.
- The ability to operate in unstructured situations and drive initiatives without waiting for detailed direction.
- Genuine empathy and curiosity for creative workflows and where the space is moving with AI and agentic technologies.
Responsibilities
- Own how AUP engages its most important client teams serving Creators and Creative Professionals, like Firefly, Photoshop, and Illustrator.
- Bring in a deep comprehension of evolving client needs and broad proficiency in what the platform can do for them.
- Develop a tailored engagement model for each client and be their trusted navigator into AUP.
- Understand each client's goals, customer problems, and competitive pressures, then contextualize AUP's capabilities that could support their goals.
- Drive cross-functional alignment (leaders, PMs, architects, engineering, design and program management) to move work forward.
- Foster strong client relationships to ensure alignment on business goals and roadmap priorities.
- Influence platform investment decisions by turning trade-offs and data into recommendations grounded in customer value and business impact.
Benefits
- comprehensive benefits programs
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
