Principal Platform Architect - Financial Market and Insurance

ServiceNow•San Diego, CA

1d•Hybrid

About The Position

You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers, with a particular focus on Banking customers.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience
Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment
Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps
3+ years in an Enterprise or Solution Architect role, or relevant experience
Knowledge of data modeling, CMDB design, data strategies, platform security, and integration.
Cloud application technology experience
Familiarity with Enterprise Platforms in addition to ServiceNow
A strong customer focus
The ability to thrive in complexity
A strategic and collaborative mindset
Excellent presentation and communication skills
Strong executive communication skills
Ability to travel up to 50% of the time.

Nice To Haves

Financial Services / Banking experience
Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications.

Responsibilities

Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision.
Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows.
Translate goals and desired into an architectural roadmap.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications.
Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Maintain the skills and certifications that are relevant to your customers and your role.
Mentor others in their professional development.
Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations.
Help customers adhere to ServiceNow architecture guardrails and coding standards.
Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation.
Support the development of reusable solutions, accelerators, and technical assets.
Present platform strategy and design decisions to stakeholders and leadership.