Principal Platform Architect - SecOps and IRM

ServiceNow • Addison, TX

3d • Hybrid

About The Position

The Customer Outcomes Senior Principal Platform Architect is a technical role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This role is focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success. You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions. Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. Provide a variety of knowledge across multiple workflows. Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Translate goals to outcomes into a customer roadmap. Translate business information and technical requirements into an architectural blueprint to achieve complex goals. Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. Manage technical governance, and an delivery operating model and governance. Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. Support the sales effort by scoping and estimating the engagement and change orders. Be an active contributor of leading practices and expertise related to the ServiceNow platform. Maintain skills / certifications Support the professional development of others through means of mentoring. Seen as an expert across the industry and an active contributor of leading practices. Involved in more complex engagements providing expertise across multiple workflows. Work with the extended account team to form global roll out plans, extending platform expansion. Participate in presales opportunities and promote the platform architect role into all accounts.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years progressive experience as part of a professional services organization; or equivalent education/experience.
• Must be certified and experienced in SecOps, IRM, or both.
• Must have 3+ years of end-to-end architecture experience across SecOps and/or IRM modules.
• Ability to travel up to 25%.
• Creativity with comfort running programs independently within complex environment.
• Experience driving complex issues through analysis and resolution.
• Ability to relay complex information to diverse set of audiences, both technical and non-technical.
• Large program experience leading architecture and design.
• Enterprise architecture experience.
• Cloud application technology experience.
• Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.

Nice To Haves

• CTA, CMA is a plus.
• Industry domain expertise in TMT (Telecommunications, Media, and Technology) and SI (System Integrators) desirable.

Responsibilities

• Help customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
• Ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.
• Guide ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
• Work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications.
• Support the professional development of others through means of mentoring.
• Be seen as an expert across the industry and an active contributor of leading practices.
• Be involved in more complex engagements providing expertise across multiple workflows.
• Work with the extended account team to form global roll out plans, extending platform expansion.
• Participate in presales opportunities and promote the platform architect role into all accounts.

Benefits

• AI control tower for business reinvention
• ServiceNow AI platform brings together any AI, any data, and any workflow
• Helping 85% of the Fortune 500® work smarter, faster, and better
• Building an AI-native culture where technology and talent are unstoppable together
• Put AI to work for people

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed