Principal Operations Coordinator - Wire Authentication (Onsite)

Capital One•Ronkonkoma, NY

1d•Onsite

About The Position

As a Principal Coordinator in Enterprise Payment Operations you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Authentication Services (WAS) is responsible for wire initiation on behalf of our customers and internal lines of business

Requirements

High School Diploma, GED, or equivalent certification
At least 2 years of experience in banking or in the financial industry
At least 3 years of customer service or contact center experience
At least 1 year of experience using Microsoft Office or Google Suite

Nice To Haves

At least 3 years of experience in banking or in the financial industry
At least 2 years of experience using Microsoft Office or Google Suite products
At least 4 years of customer service or contact center experience

Responsibilities

Completes daily inbound and outbound phone calls to our customers
Executes the review and approval of wire payment requests on behalf of the Enterprise, supporting Commercial, Small Business, Consumer and Internal Partners
Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements
May make effective independent decisions, when necessary
Works with management to identify process improvements
Contributes in project settings in a limited capacity
Investigates and resolves customer issues with little or no assistance
Provides support to customer-facing associates for international and domestic wires
Provides a positive customer experience