Principal Operations Analyst – Flex Business Partner

cloud software group•Miami, TX

16d•$145,947 - $249,570

About The Position

The Principal Operations Analyst, Flex Business Partner plays a critical role in leading Flex initiatives and translating strategic programs into scalable, executable operating models across the GTM organization. This role is designed for a strong self-starter who can operate independently, bring structure to ambiguity, and proactively identify and solve business problems. This individual drives the design, launch, and operationalization of Flex and other strategic programs, applying disciplined project management to establish clear workplans, ownership, milestones, dependencies, and delivery timelines. The role ensures activities are completed on schedule, risks are addressed early, stakeholders remain aligned, and programs transition seamlessly from planning through rollout, adoption, measurement, and continuous improvement. Success requires sound judgment, strong problem-solving skills, and the ability to influence cross-functional leaders without reliance on prescriptive direction.

Requirements

Proven project management experience leading complex, cross-functional initiatives between Product organizations and Go-To-Market teams, with a record of delivering milestones and rollouts on time
Demonstrated success operating as a self‑starter, prioritizing work effectively across multiple high‑stakes initiatives
Strong problem‑solving and analytical skills, with the ability to break down complex or ambiguous issues into executable actions
Track record of creating structure where none exists and improving operational discipline at scale
Ability to influence across multiple functions and leadership levels without formal authority
Data‑driven mindset with experience defining KPIs and using insights to guide leadership decisions
Comfortable operating in fast‑paced, high‑growth, and evolving environments
Bachelor’s degree required; advanced degree a plus
7+ years of progressive experience in operations, business analytics, or a related field within a technology or high‑growth environment
Proven success managing and executing high-impact initiatives that require cross-departmental alignment, disciplined milestone tracking, risk management, and on-time delivery
Strong written, verbal, and executive‑level communication skills
Ability to work independently with minimal oversight while partnering effectively across teams

Responsibilities

Lead the planning and execution of Flex initiatives, aligning stakeholders, milestones, dependencies, and outcomes across Product, GTM and Operation teams
Operationalize strategic programs by translating business objectives into scalable processes, governance, roles, metrics, and execution plans
Manage programs from design through launch, adoption, and optimization using detailed project plans, defined milestones, dependencies, owners, and timelines to ensure all activities are completed on schedule and rollouts are seamless
Define, track, and drive accountability to business KPIs and program outcomes, using insights to identify adoption gaps and improvement opportunities
Develop and maintain business requirements, integrated project plans, implementation roadmaps, and readiness plans for new or evolving programs
Proactively identify and manage business risks, execution gaps, dependencies, and friction points, escalating issues early and driving mitigation plans to protect timelines and rollout readiness
Partner cross-functionally to resolve process and system gaps and implement durable solutions—not just recommendations
Document current- and future-state processes to establish scalable playbooks, controls, and operational standards
Assess downstream impacts to the field organization and drive targeted communication, enablement, and change adoption as needed