Principal Onboarding Manager

Buildertrend Solutions • Omaha, NE

6h • Hybrid

About The Position

As the Principal Onboarding Manager at Buildertrend, you will lead the most complex and high-impact customer implementations, helping top builders transform how they run their business. Your work ensures customers see value quickly, adopt with confidence, and grow with our platform over time. You will guide executive stakeholders, shape onboarding strategy, and influence how we serve our most strategic accounts. As a trusted authority on the team, you will also serve to elevate other Onboarding Managers, sharing methodologies and elevating overall onboarding standards. Within your first year, success looks like faster time-to-value, strong customer outcomes, and a measurable lift in adoption and retention across your portfolio.

Requirements

• 6+ years of SaaS customer onboarding, implementation, or similar project management experience required.
• Bachelor’s degree required.
• Proven track record managing complex, multi-stakeholder engagements.
• Strong executive communication skills and the ability to simplify technical concepts.
• Proven experience managing multiple projects with structured implementation methods.
• Skilled in data migration, system configuration, and tools like Salesforce or Gainsight.

Nice To Haves

• Construction industry experience is a strong plus.

Responsibilities

• Own onboarding for top-tier and named accounts from kickoff through value realization.
• Design and lead tailored onboarding plans, including complex configurations and data migrations.
• Facilitate executive workshops, training sessions, and on-site engagements that drive adoption.
• Partner with account management to identify and support expansion opportunities.
• Mentor onboarding peers and share best practices across the team.
• Document customer progress and insights using internal tools to ensure smooth handoffs.
• Partner with internal teams and occasionally travel domestically to ensure a seamless, value-driven onboarding experience.
• Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work.

Benefits

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
• A 401(k) plan with Buildertrend matching contributions to help you plan for the future
• Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
• Parental leave and paid sabbaticals to support you during life’s big moments
• Volunteer time off – because giving back matters
• Wellness program and onsite fitness center to keep you feeling your best
• Opportunities for hybrid or remote work to give you the flexibility you need
• Technology reimbursement to help cover costs for the tech you need to do your job from home
• Free daily lunches when you're at our HQ office, plus monthly events to connect with your team

What This Job Offers

• Job Type: Full-time
• Career Level: Principal