Principal Network Project Program Management

AT&T•Alpharetta, GA

1d•$128,400 - $215,800•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

Requirements

Bachelor’s degree (BS/BA) desired in engineering or computer science field from US based college.
7+ years of related experience.
Certification is required in some areas
Client interaction, executive interaction, communication, presentation skills are needed for this role

Nice To Haves

Experienced program manager that has managed technology implementations (software development or contact center technology/call routing/IVR) where the program manager has managed multiple project managers, has come up with timelines, gets updates, and does senior executive presentations in oral and PowerPoint format.
Be able to understand financial side of a program and put spreadsheets on costs together.
Must be comfortable with the finance aspect (but the role is not a finance analyst).
Ideally software development background transition to program/project management with agile lifecycle development experience.
Someone experienced in program management with minimum 7-10 years of experience in technology program management.
Someone who has deployed software for contact center space (such as call routing, or IVR or workforce management).
Ability to understand both voice and chat contact center nature is ideal.

Responsibilities

Leads software and contact center technology engineering implementation planning, execution and development through completion of assigned technical projects, and successful delivery of ensuring efficient resource use, compliance with industry standards, and successful delivery of technical network projects, while managing vendor relationships using Agile methodologies.
Develop and manage complex technical project plans, including schedules, resource allocation, feasibility studies, and business cases.
Assemble and lead project teams, assign responsibilities, oversee performance, and manage multiple interrelated projects or strategic programs.
Perform scheduling, tracking, reporting, risk analysis, cost management, variance analysis, change management, and control to ensure project adherence to timelines and budgets.
Establish and manage contractual relationships with customers and external vendors, and coordinate with stakeholders to align project deliverables with business requirements.
Ensure project compliance with industry standards and company policies, implement quality assurance processes, and utilize Scrum or Agile techniques for team collaboration and backlog management.
Leads large, high-value, complex programs with strategic leadership involving new technology, coordinating with multiple organizations and vendors.
Provides strategic guidance, manages stakeholders, drives automation, mentors junior PMs, and presents to executives.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone