Principal Network Installation Technician (NIT 4)

By Light Professional IT Services LLC•Remote,

13d•Remote

About The Position

The Level 4 (Principal) Network Installation Technician position involves effectively interfacing with customer points of contact, performing highly detailed technical tasks, and leading Network Installation Technician field teams. This role requires providing focused leadership to ensure project completion and assessing, guiding, and mentoring Network Installation Technicians to improve their workmanship and technical progress.

Requirements

6+ years of experience directly related to Ciena 6500 and/or RLS, Waveserver platforms.
Previous experience leading an implementation team or teams.
Active Secret clearance; or ability to obtain and maintain.

Responsibilities

Planning and completion of complex technical projects from survey and engineering to site implementation.
Developing and maintaining high standards of installation and service.
Assisting with leading, training, and counseling network installation technicians toward high performance.
Serving as a technical knowledge resource and company interface to the customer base.
Providing proactive and responsive customer-focused leadership, reaching back to corporate resources for status communication, risk mitigation, and issue resolution.
Working directly with Project Managers as the first line of communication for field installation teams.
Working with the Master Scheduler to recommend and assign appropriate personnel to specific projects.
Taking responsibility for the development and assessment of all field deliverables before formal submission to the Project Manager.
Maintaining accountability for the task-oriented work efforts of project-assigned personnel.
Helping to ensure production schedules are met or exceeded.
Working with Field Support leadership to set employee objectives, assess performance, contribute to annual reviews, and provide guidance for technical weaknesses.
Leading by example.
Assessing employee skill levels and abilities.
Providing feedback to improve individual and team productivity.
Providing input to the Training/QA Group for procedural documentation for field tasks (e.g., BER testing, platform configurations, deliverables, procedures).
Working closely with the Training/QA Group to develop training for installation standards, general telecom skills, Telcordia installation techniques, safe power procedures, site safety, and best industry practices.
Providing training on completing site surveys to create detailed and accurate site survey reports.
Focusing on skill set development for high-profile projects (e.g., Ciena 6500, RLS, Waveserver, Cisco DWDM, and other specialized platforms).
Helping to ensure team members are adequately trained and equipped with necessary tools.
Preparing and providing complex site reports, documents, diagrams, and VISIO drawings to meet customer deliverable requirements.
Training and certifying others to develop proficiency in report preparation.
Instilling operational and field quality expectations within network installation technicians to improve the perception and confidence in By Light's site work.
Providing project design support in coordination with Engineering where needed.
Joining Engineering-Field Service teams in the field for high-priority tasking.
Maintaining high standards of installation services and instilling them in assigned field technicians.
Providing onsite and remote technical direction for system deployment, configuration, commissioning, and testing.
Monitoring assigned project and task issues, developing resolutions to meet schedule, quality, and client satisfaction goals.
Providing onsite direction at the start of complex or large tasks.
Serving as a single point of contact for all field-related issues.
Helping to establish more effective remote support solutions for junior technicians.
Conducting in-process and final job quality assurance inspections in coordination with the Training/QA group.
Coordinating with Logistics and outside vendors to resolve equipment delivery issues, shortages, and shipment of supplies.
Assisting with assessment, monitoring, and facilitation of team member professional growth.
Assisting with quarterly and annual personnel evaluations.
Assisting with the development of objectives and goals for each team member.
Evaluating team members and making recommendations for realignment to increase productivity and efficiency.
Helping with the review of Site Completion Reports and Daily Status Reports.
Coordinating with Engineering Management on changes and updates to engineering and technical documents.
Participating in bi-weekly scheduling meetings and coordinating with Project Managers.
Evaluating and aligning scheduling priorities with Project Managers based on project timelines and customer requirements.
Assisting with the scheduling of assignments and activities of individual team members.
Helping to coordinate logistical requirements including equipment, test sets, and travel arrangements.