Principal Network Engineer IS, Voice and Unified Communications (UC), Virtual
About The Position
Description Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them. Network Engineers are the behind‑the‑scenes superheroes who partner early and often with developers, testers, and program managers to design, operate, and elevate the large‑scale, mission‑critical services that power IS, non‑IS, and clinical caregivers every day. With technical chops that rival their engineering counterparts, they translate business, technical, and caregiver needs into resilient, compliant, high‑performing service architectures that deliver availability, quality, cost, and experience. They craft and champion standards, engineer service delivery systems end‑to-end, and lead the charge in diagnosing and permanently solving disruptions with calm, creative precision. From driving innovation through telemetry, automation, lifecycle planning, and cost modeling, to steering disaster recovery drills and ensuring 24x7 uptime, they keep the enterprise humming. Network Engineers are master problem‑solvers, data‑driven decision makers, financial stewards, and thought leaders—mentoring teammates, advancing IS best practices, and pushing the organization toward smarter, faster, more reliable solutions. With an eye for continuous improvement and a passion for results, they don’t just keep networks running—they make them extraordinary.
Requirements
- Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
- 8 or more years of related experience
- Strong experience in automation, specifically related to deployment, recovery, or other manual processes
- Scripting experience with one of PowerShell, Perl, Ansible, VB Script, Python, SQL
- Strong experience with n-tier solutions
- Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
- Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Nice To Haves
- Master's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
- Experience in a Healthcare environment
- 8 or more years of experience with Cisco collaboration technologies and network technologies
- CCIE-Collaboration / Voice certification with DevOps and Microsoft Azure DevOps (ADO) knowledge
- Oracle SBC design and administration expertise
- Experience with Cisco ISR as a Voice Gateway
- Cisco CUBE proficiency
- Level 3 CUCM Administration experience
- Bulk Administration experience
- Strong knowledge of Cisco FLEX licensing models
- Experience with automation and network device programming
- Python scripting skills
- Advanced proficiency in Excel
- SIP Trunking experience (ISP, Legacy PBX, Avaya, Third-Party)
- PSTN connectivity knowledge
- Quality of Service expertise
- Digit manipulation and dial plan administration
- Advanced network and VoIP troubleshooting abilities
- Experience developing standards
- High-level design experience
- Low-level design and diagramming skills
- Excellent communication and presentation abilities
Benefits
- Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
- We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
