Unified Communications Engineer

LLNL•Livermore, CA

9h•Hybrid

About The Position

We have an opening for a Unified Communications Engineer . You will work independently as a technical expert on a collaborative team, focused on the successful implementation of the Cisco Collaborative Suite of products at LLNL in support of the larger National Nuclear Security Administration (NNSA) complex. This position is in the Enterprise Infrastructure Services (EIS) Division withing the Computing Directorate, in support of the LivIT Program. This position offers a hybrid schedule, blending in-person and virtual presence. You may have the flexibility to work from home one or more days per week. You will Work as part of a team to engineer, implement, and support a Cisco Unified Communications environment with Cisco CMS and Collaborative Edge Services (Cisco Expressways, Instant Message Federation, Web Connectivity, etc.). Provide day-to-day operational guidance and support for Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server (CMS), Video Teleconferencing Equipment (e.g. Cisco, Poly, etc), and Webex. Work with team members to develop SLAs, Change Management, RCA, Incident Support, and Voice Documentation (KB Articles, SOP, etc.). Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions. Engage with technical staff to contribute to the technical strategy and design to meet business needs. Diagnose and resolve moderately complex VoIP/video/web conferencing and/or web application sharing system problems. Work collaboratively with a geographically dispersed team. Work under limited direction with a moderate degree of maturity, discretion, and judgment. Perform occasional work outside normal business hours to provide support for operations and maintenance. Perform other duties as assigned.

Requirements

Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. Citizenship.
Bachelor’s degree in a Computer or Engineering related field or equivalent combination of technical training and experience.
Highly advanced knowledge of Cisco Unified Communications Manager and one or more of the following products: Cisco Jabber, Cisco CMS, Video Teleconferencing, Cisco Expressways, and Webex.
Significant experience successfully performing work and contributing to complex and/or large UC projects.
Extensive knowledge of Audio Video ports, networking, QOS, ports and protocols.
Proficiency in authoring, editing, and presenting technical documents.
Highly advanced experience eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.
Highly advanced written and oral communication skills to effectively communicate with technical and non-technical staff.
Highly advanced analytical skills to analyze and define solutions for complex telecommunications systems and networks.

Responsibilities

Work as part of a team to engineer, implement, and support a Cisco Unified Communications environment with Cisco CMS and Collaborative Edge Services (Cisco Expressways, Instant Message Federation, Web Connectivity, etc.).
Provide day-to-day operational guidance and support for Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server (CMS), Video Teleconferencing Equipment (e.g. Cisco, Poly, etc), and Webex.
Work with team members to develop SLAs, Change Management, RCA, Incident Support, and Voice Documentation (KB Articles, SOP, etc.).
Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
Engage with technical staff to contribute to the technical strategy and design to meet business needs.
Diagnose and resolve moderately complex VoIP/video/web conferencing and/or web application sharing system problems.
Work collaboratively with a geographically dispersed team.
Work under limited direction with a moderate degree of maturity, discretion, and judgment.
Perform occasional work outside normal business hours to provide support for operations and maintenance.
Perform other duties as assigned.