Unified Communications Engineer-Principal

Amentum•Warrenton, VA

17h•$200,000

About The Position

In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Principal Unified Communications Engineer to join our dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment. You must be a critical thinker, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes. Work Schedule: 5 Days (Mon – Fri); 8 hrs/Day; 40 hrs/wkly Essential Responsibilities: The duties and responsibilities of the Principal Unified Communications Engineer include, but are not limited to the following:

Requirements

Knowledge in Cisco Unified Communications Manager, Cisco IM & Presence, Cisco Expressway, Cisco Video Teleconferencing Systems, and Cisco Session Border Controller, Cisco Meeting Server, Cisco Contact Center Express, VQ Conference Manager, Cisco Unity Connect, MS SQL Databases, Integrated Room Video Teleconferencing Control Systems, ELK Stack, and NetScout
Exceptional knowledge in Cisco Collaboration Call flow and SIP signaling
Knowledge of network fundamentals such as firewalls, ACLs, simple network monitoring protocol, dot1x authentication, and dynamic routing protocols
Experience with ESXi Virtualization, Nutanix, Docker.
Familiarity with DISA STIGs and FIPS publications
Must have the ability to independently deploy and maintain server-based dial plans, router-based dial plans, and the deployment and management of Cisco UC appliances
Experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.X/15.X command syntax
Must be able to troubleshoot end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks.
Must be able to work a 40-hour work week, normally Monday through Friday
Ability to work overtime during critical peaks and be available to meet last minute requests for overtime if needed
Ability to travel (5-10%) primarily within 75 miles
Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and Visio
Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills
Ability to work both independently and as part of a team in a dynamic environment
Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI
High School Diploma
At least 15 years of telecommunications technical experience installing, administering, and upgrading Cisco Unified Collaboration appliances and troubleshooting converged networks that leverage Cisco UC capabilities to interconnect Cisco, Tandberg, and Polycom endpoints, gateways, and teleconference bridge products
Must possess, or be able to obtain, one of the following 8140 IAT Level III baseline certifications before a start date: Level III certifications include – CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH

Nice To Haves

Bachelor’s degree in IT related field
Foundational knowledge and/or experience with Unified Messaging system, audio conference bridge systems and gateways, voice circuits, and crypto technologies for voice systems
Cisco Certified Network Professional (CCNP) Certification

Responsibilities

Develop and implement comprehensive unified communications solutions tailored to the specific needs of the organization, focusing on scalability, security, and optimal performance to ensure long-term effectiveness and adaptability to evolving business requirements
Install and set up unified communications systems, encompassing VoIP, video conferencing, instant messaging, and collaborative platforms, to ensure seamless integration and efficient functionality across the organization
Monitor and manage the performance and stability of unified communications infrastructure, proactively identifying and resolving issues, while conducting routine maintenance, updates, and security patches to maintain continuous, optimal operation
Integrate unified communications systems with other IT components, including network infrastructure, Active Directory, and cloud services, to create a cohesive and efficient technological environment that supports seamless communication and collaboration
Implement security protocols to safeguard communication channels, data, and endpoints, while adhering to security standards and regulations to maintain a secure and compliant environment
Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training as needed to enhance user proficiency and system effectiveness
Develop and update comprehensive documentation for unified communications systems, covering configurations, procedures, and best practices to ensure clear guidance and consistency in system management and troubleshooting
Work closely with vendors and suppliers to acquire hardware, software, and services, while managing vendor relationships to maintain timely delivery, quality, and alignment with organizational needs
Create and uphold disaster recovery plans and procedures to maintain business continuity in the event of system failures