Unified Communications (UC) Engineer

SAIC•Arlington, VA

About The Position

SAIC has an opening for a Unified Communications (UC) Engineer billet in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services' unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position. Description of Duties\: The candidate will develop solutions to a variety of complex engineering problems and contribute to the completion of specific engineering programs and projects with a team of engineers/ information technology (IT) professionals providing technical services to our government customers. Additionally, the candidate will · Perform complex system designs, development, and integration from the start of a system’s life cycle to the end · Oversee complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools · Perform complex systems modeling, simulation, and analysis · Perform continual maintenance and provides complex solutions for security, backup, and redundancy problems · Prepare and maintain documentation for processes and procedures related to engineering projects · Maintain current knowledge of rapidly changing technology · Collaborate with customer management staff and management to coordinate and implement system level changes and activities, demonstrate the ability to make rational and objective judgments based on facts, information, and company procedures. Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considers risks and alternatives. · Take ownership of support issues and work towards successful resolution with customers. · Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools. · Manage projects related to the deployment of new collaboration tools like Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems. SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

Requirements

Secret clearance or above
Bachelor’s degree and six (6) years or more of related experience; Master’s degree and four (4) years or more experience
5+ years of related systems engineering experience in Unified Communications.
Strong understanding of Unified Communications design, requirements, and functions.
Expert-level technical proficiency in Unified Communications system administration.
Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
Coordinate with source data custodians to understand the data required for specific requirements.
Conduct integration proof of concept testing as required.
Provide weekly status reports to managers and stakeholders.
Strong expertise in WAN network facilities and protocols.
Demonstrated attention to detail and a logical approach to manipulating large data sets.

Nice To Haves

Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.
Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.
Excellent interpersonal, oral, and written communication skills.

Responsibilities

Perform complex system designs, development, and integration from the start of a system’s life cycle to the end
Oversee complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Perform complex systems modeling, simulation, and analysis
Perform continual maintenance and provides complex solutions for security, backup, and redundancy problems
Prepare and maintain documentation for processes and procedures related to engineering projects
Maintain current knowledge of rapidly changing technology
Collaborate with customer management staff and management to coordinate and implement system level changes and activities, demonstrate the ability to make rational and objective judgments based on facts, information, and company procedures.
Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considers risks and alternatives.
Take ownership of support issues and work towards successful resolution with customers.
Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
Manage projects related to the deployment of new collaboration tools like Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.