Unified Communications (UC) Engineer - ONSITE
About The Position
The UC Subject Matter Expert (SME) is the expert in the operations, maintenance and daily analysis of performance of all the Core Unified Communications hardware and software system required for UC operations to be successful in its mission, and are the key individuals responding to and initiating restoral actions on all the UC service support systems. MEANINGFUL WORK AND PERSONAL IMPACT Integrate, configure, manage, operate, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams. Validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis Respond to and work on all critical/high-profile UC referred issues and tickets. Provide key interoperability and functional testing with engineering teams and assist with their expertise in furtherance of unified communications support goals with vendors and other subject matter experts. Respond to and initiate restoral actions on all the UC service support systems. Provide guidance for the field technicians for all daily incident handling and restorative issues. Document all UC systems, provide input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems. Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment. Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services. Provide training, webinars, whitepapers as necessary to customers and on demand. Communicate proactively and effectively with customers. WHAT YOU’LL NEED TO SUCCEED Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work Bachelor's degree in Computer Science, MIS, related field or the equivalent and 10 years related experience or a MS and 8 years of experience or the equivalent. 8+ years of experience with delivering VoIP and working in enterprise UC environment Expert knowledge and experience of UC solutions from the vendors Microsoft, Poppulo, Polycom, PEXIP, Cisco, and Avaya. 8+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams. Skillset equivalent to Cisco CCNP Collaboration or higher certification Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks Overcoming challenges of IP Telephony and Collaboration Applications Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations. Experience with Agile/DevOps processes Experience with working in an ITIL v3 or v4 framework to deliver enterprise services Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail. Desired Education, Experience, and Skills US Citizen with DHS Public Trust suitability clearance/EOD Experience with any DHS agencies or entities GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Requirements
- 4 + years of related experience
- US Citizenship Required
- Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work
- Bachelor's degree in Computer Science, MIS, related field or the equivalent and 10 years related experience or a MS and 8 years of experience or the equivalent.
- 8+ years of experience with delivering VoIP and working in enterprise UC environment
- Expert knowledge and experience of UC solutions from the vendors Microsoft, Poppulo, Polycom, PEXIP, Cisco, and Avaya.
- 8+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams.
- Skillset equivalent to Cisco CCNP Collaboration or higher certification
- Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks
- Overcoming challenges of IP Telephony and Collaboration Applications
- Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.
- Experience with Agile/DevOps processes
- Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
- Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.
Nice To Haves
- US Citizen with DHS Public Trust suitability clearance/EOD
- Experience with any DHS agencies or entities
Responsibilities
- Integrate, configure, manage, operate, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams.
- Validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis
- Respond to and work on all critical/high-profile UC referred issues and tickets.
- Provide key interoperability and functional testing with engineering teams and assist with their expertise in furtherance of unified communications support goals with vendors and other subject matter experts.
- Respond to and initiate restoral actions on all the UC service support systems.
- Provide guidance for the field technicians for all daily incident handling and restorative issues.
- Document all UC systems, provide input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems.
- Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
- Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services.
- Provide training, webinars, whitepapers as necessary to customers and on demand.
- Communicate proactively and effectively with customers.
Benefits
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
- We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
