Principal Modular Services Continuum

HP • Houston, TX

4d • Remote

About The Position

HP Services is transforming to a modular services continuum, shifting from fragmented offers to a scalable portfolio of configurable services that deliver outcomes tailored to unique customer and channel needs. This role sits at the center of HP’s services —bridging strategy, product portfolio design, and execution to enable a scalable modular services continuum that is simple to sell, easy to entitle and deliver, and designed to maximize long-term customer value. This role serves as a key product management architect and integrator across Lifecycle Services (LCS), Managed Services (MS), and Digital Solutions (DS). The individual will drive the services continuum design framework, consolidated customer journey definition, and cross-functional alignment, ensuring that HP’s modular services are simple to sell, operationally viable, and scalable across HP and the channel ecosystem. The service continuum end goals include: A clear, modular, and scalable services portfolio with no offer duplications A unified journey across customer, partner, and HP experiences Scalable, operationally viable delivery Simple, effective GTM messaging Flexible monetization aligned to customer needs This leader combines strong product marketing acumen with operational depth, translating services continuum strategy into practical, executable processes across HP systems, partner channels, and delivery organizations. This position will be part of a small program management team responsible for developing the business requirements, modular framework, and operational journeys needed to implement the new services continuum. The role will require extensive facilitation with SMEs across HP. Below is a list of the primary and supporting responsibilities as the team defines the program management requirements.

Requirements

• 10+ years of experience in services portfolio management, product management, strategy, or operations
• Strong focus on customer and channel needs, with the ability to translate insights into product strategy
• Deep knowledge of HP Services, HP operational journeys, and service purchasing models across one or more HP services businesses, including Managed Services, Lifecycle Services, and software-as-a-service offerings
• Ability to work effectively across complex, matrixed organizations
• Strong understanding of services business models, portfolio structuring, and service monetization approaches requested by customers and channel partners
• Ability to translate strategy into operational and system-level requirements
• Strong executive communication and stakeholder management skills
• Exceptional cross-organizational facilitation, collaboration, and alignment skills
• Strong program management capabilities to plan and execute a product roadmap

Nice To Haves

• Experience with CPQ, entitlement, and billing systems
• Experience leading cross-functional transformation initiatives
• Interest in and practical use of AI to improve internal HP processes, research, and/or the design of new service solutions

Responsibilities

• Act as a central integrator across Product Management, GTM, Channel, Operations, Finance, and IT teams
• Translate strategy into clear requirements across systems, tools, and processes
• Drive decision-making and alignment across multiple stakeholder groups
• Ensure services are operationally viable and scalable at high volume
• Partner with IT to inform modular system design and automation
• Lead the development of experience journeys spanning customer, channel partner, and HP operational perspectives.
• Partner with HP subject matter experts to map front-stage (customer/channel) and back-stage (HP systems/operations) workflows
• Ensure smooth process design across the Purchase, Entitlement, Use, Support, and Upgrade/Renew lifecycle
• Facilitate requirements definition across CPQ, entitlement, billing models, and service delivery workflows by working with subject matter experts in each area
• Drive simplification toward a seamless experience across HP portals and systems
• Develop purchasing options that can be applied across the modular services framework
• Evaluate and define purchasing models, including upfront, contractual, subscription, usage-based, and possibly new approaches
• Assess current capabilities, constraints, and pain points across the purchasing landscape
• Recommend offer changes that enable flexible, scalable monetization models
• Partner with cross-functional PM teams (LCS, MS, DS) to define and document cross-portfolio service offerings
• Drive alignment to a modular framework (Offers, Modifiers, Add-Ons) and Good/Better/Best packaging
• Ensure services are designed for reuse, scalability, and consistent outcomes across towers
• Identify gaps and propose enhancements to create a cohesive end-to-end portfolio
• Facilitate meetings with Marketing, PM, and Category teams to support the development of clear, compelling value propositions for the modular services continuum
• Support GTM teams with messaging, positioning, and simplified portfolio narratives
• Assist Marketing and PM teams in translating modular complexity into partner- and customer-friendly frameworks

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed