Principal IT Systems Engineer - Endpoint & VDI

CommonSpirit Health•Centennial, CO

20h•Remote

About The Position

CommonSpirit Health, a large nonprofit Catholic healthcare organization, is dedicated to building a healthier future through integrated health services, delivering over 20 million patient encounters annually across 2,300 clinics, care sites, and 137 hospital-based locations, alongside home-based and virtual care. With more than 157,000 employees, 45,000 nurses, and 25,000 physicians, CommonSpirit Health contributes over $4.2 billion annually in charity care and community benefits. The IT Principal Systems Engineer will be a key driver in shaping the end-user computing environment by designing, optimizing, and maintaining highly complex enterprise IT endpoint systems and infrastructure. This role involves identifying improvements and implementing robust solutions for reliability, security, and performance. The engineer will lead multiple high-complexity endpoint and VDI initiatives, collaborate with teams to troubleshoot intricate infrastructure problems, provide technical guidance, oversee project aspects, act as a subject matter expert, and mentor other systems engineers. The position requires leading projects from inception to completion, delegating tasks to ensure successful outcomes and efficient resource utilization. Success in this role demands exceptional expertise in endpoint architecture, VDI solutions, and cloud-managed endpoints, strong problem-solving skills, proven leadership in guiding and mentoring teams, excellent communication for technical concepts, and a commitment to innovation and continuous improvement.

Requirements

Bachelors degree or equivalent experience
10 years of professional IT experience in an IT technical or infrastructure field
5+ years of hands-on experience with Endpoint Engineering, focusing on client operating systems.
5+ years of practical experience with Virtual Desktop Infrastructure (VDI) platforms (e.g., VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft AVD).
Demonstrated expertise in designing, implementing, and managing solutions with Microsoft Intune for device management and application deployment.
Extensive experience with Microsoft System Center Configuration Manager (SCCM) for endpoint lifecycle management, patching, and software distribution.
Strong scripting skills (e.g., PowerShell, Python) for automation of endpoint configuration, deployment, and management tasks.
Proven ability to lead complex projects, define scope, manage timelines, allocate resources, and delegate tasks to team members to ensure project success.
A strong track record of effectively communicating, collaborating, and building relationships across all levels of the organization, from technical teams to senior leadership and diverse business units.

Nice To Haves

Healthcare industry experience

Responsibilities

Design, optimize, and maintain highly complex enterprise IT endpoint systems and infrastructure.
Identify improvements and implement robust solutions for reliability, security, and performance.
Lead multiple high-complexity endpoint and VDI initiatives.
Collaborate with teams to troubleshoot and resolve intricate infrastructure problems.
Provide technical guidance to IT teams.
Oversee systems engineering aspects of projects.
Act as a subject matter expert.
Mentor systems engineers.
Lead projects from inception to completion, dedicating workloads and tasks to other individuals as needed to ensure successful outcomes and efficient resource utilization.
Develops organizational policies, standards, and guidelines for methods and tools specifically related to endpoint management, VDI, and automation.
Sets direction and leads in the introduction and use of techniques, methodologies and tools, to match overall business requirements, ensuring consistency across all user groups.
Leads the development of organizational capabilities for methods and tools (including automation) to ensure adoption and adherence to policies, standards and processes.
Determines testing policy, and owns the supporting processes including software security testing for endpoints and VDI environments.
Manages all risks associated with the testing and takes preventative action when any risks become unacceptable.
Initiates improvements to test processes and directs their implementation.
Assesses suppliers' development and testing capabilities.
Determines project testing standards for all phases, influencing all parties to conform to those standards.
Sets the release policy for the organization in the context of both development and production/operations for endpoint and VDI software deployments.
Ensures that management processes, tools, techniques and resources (including automation) are in place to ensure that the transition of services, service components and packages are planned and compliant and that test and validation and configuration management are partnered in all release and deployment activities.
Provides authorization for critical release activity and point of escalation.
Maintain primary responsibility for strategic planning, technical roadmap development, standards and architecture for all endpoint and VDI solutions.
Oversees efforts with key vendors to understand future application product plans in conjunction with IT leadership, specifically focusing on endpoint management, VDI, and related technologies.
Perform project resourcing, oversight and management, including the ability to delegate tasks and responsibilities effectively to team members.