Principal ISTS and Lead Director Product Management Development Experience

CVS Health

1d•$100,000 - $231,540

About The Position

CVS Health is undertaking a significant digital transformation to enhance healthcare accessibility, integration, and reliability. The company is seeking passionate individuals to join a growing team focused on improving customer health outcomes through innovative enterprise digital and technology solutions. The Principal ISTS and Lead Director Product Development Experience is a senior individual contributor role within the Infrastructure, Security and Technology Solutions (ISTS) organization. This position is responsible for defining and driving the product strategy for CVS Health's internal developer experience platform and its associated tooling ecosystem. Key responsibilities include serving as the primary product owner for the Internal Developer Portal (ISTS Console) and the CVS Application Platform (CAP), and collaborating with other product owners across the DevEx and broader ISTS teams on developer-facing capabilities. This role operates at the same organizational level as a Director of Product, Developer Experience, providing deep product domain expertise and strategic individual contribution, while the Director focuses on team leadership and delivery coordination. The individual will partner closely with engineering leadership, platform engineering teams, and internal developer communities to identify and address workflow friction points, defining investments that significantly impact developer productivity, satisfaction, and delivery velocity. As a Principal-level IC, the role demands an enterprise-wide scope, influencing investment decisions, aligning cross-functional stakeholders, and elevating product practice standards within the ISTS product community. This position does not involve managing direct reports but is expected to be a recognized thought leader, mentor, and strategic contributor.

Requirements

10+ years of experience in Product Management, Technical Product Management, or a closely related field.
10+ years of demonstrated experience owning product strategy for complex, platform-level or infrastructure-adjacent products.
7+ years of experience of tracking and recording of measurable improvements in developer productivity, platform adoption, or related outcomes.
7+ years of experience with agile product development practices in a large enterprise engineering environment.
5+ years of experience working with enterprise-scale engineering organizations and navigating complex stakeholder landscapes.

Nice To Haves

Prior experience in a developer tools, internal developer platform, or developer experience product domain.
Familiarity with CI/CD platforms, developer portals (e.g., Backstage), build systems, observability tooling, or self-service infrastructure.
Experience defining and tracking developer-centric metrics such as DORA metrics, deployment frequency, and mean time to recovery.
Ability to drive cross-functional teams to alignment amid ambiguity.
Advanced oral and written communication skills, influencing stakeholders across levels.

Responsibilities

Collaborates with engineering to define the multi-year product strategy for the ISTS Developer Experience platform, ensuring alignment with ISTS engineering goals, enterprise technology strategy, and developer community needs.
Identifies where friction in the developer workflow is highest and builds the strategic case for investments that will deliver the greatest improvement in developer productivity and experience.
Connects the DevEx roadmap to measurable business outcomes including delivery velocity, platform adoption, and reduction in toil.
Maintains deep, continuous engagement with internal developer communities to understand pain points, workflow patterns, and evolving needs.
Conducts structured and informal research including developer surveys, workflow observations, and regular feedback sessions to surface insights that drive product decisions.
Defines and tracks developer experience metrics (e.g., DORA metrics, developer satisfaction scores, onboarding time to productivity) and uses these to validate investment direction and demonstrate impact.
Partners with platform engineering and cross-functional teams to translate strategy into a well-prioritized, executable backlog.
Ensures requirements are clearly defined and engineering teams have the context needed to build with confidence.
Monitors delivery progress on key initiatives, removes blockers, and adapts plans in response to changing priorities or technical realities without losing sight of strategic goals.
Partners with the Director of Product and senior engineering leaders to align stakeholders around the DevEx product vision and roadmap.
Communicates product direction clearly and consistently across technical and executive audiences.
Builds awareness of the DevEx platform's value across the ISTS engineering community and champions adoption of new capabilities through effective enablement and communication strategies.
Engages as a credible peer in technical discussions with senior engineers and architects, contributing product perspective to decisions about platform architecture, toolchain evolution, and build system design.
Identifies opportunities where emerging technologies or platform capabilities could meaningfully improve the developer experience and builds the organizational case for investing in them.