Principal Infrastructure Engineer

Blackhawk Network•Pleasanton, CA

1d•Hybrid

About The Position

About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact. Overview: As a Principal IAM Engineer, you'll lead the strategic vision and technical direction of our identity and access management program, shaping how we leverage IAM principles and emerging technologies to build a world-class identity governance framework. You'll be the technical architect who designs and implements comprehensive IAM solutions across our complex multi-domain environment, establishing the foundational practices and standards that will govern access security for years to come. This role combines deep technical mastery in areas like identity lifecycle management, access governance, privileged access management, and authentication/authorization protocols with influential leadership that guides both technology decisions and organizational IAM maturity. Your work will directly impact the security, compliance, and operational efficiency of our entire organization. YOU'D LOVE THIS JOB IF you're passionate about establishing IAM best practices from the ground up and love the challenge of building a comprehensive identity governance program in a complex, fragmented environment you thrive on being the technical visionary who doesn't just solve today's access and entitlement challenges, but architects the foundational principles and strategies that mature the organization's entire IAM posture you find deep satisfaction in leading and influencing cross-functional teams without direct reports, knowing that your technical guidance and program ownership shapes how the entire organization thinks about identity, access, and security you excel at translating sophisticated IAM concepts into strategic roadmaps that align with compliance requirements (PCI DSS, SOC2, NYDFS) and get stakeholders excited about identity governance investments

Requirements

BA + 12+ years experience in identity and access management, directory services, or equivalent relevant experience
Technical master in IAM principles and methodologies including identity lifecycle management, role-based access control (RBAC), identity governance & administration (IGA), privileged access management (PAM), and access certification
Expert-level understanding of identity protocols and standards such as SAML, OAuth, OIDC, SCIM, LDAP, and Kerberos
Deep experience with enterprise directory services (Active Directory, Azure AD) and modern identity platforms; Okta experience highly valued
Proven ability to architect and implement IAM solutions in complex, multi-domain environments with legacy system constraints
Strong understanding of compliance frameworks (PCI DSS, SOC2, SOX, NYDFS) and how IAM controls support regulatory requirements
Experience with ITSM platforms (ServiceNow) for access request and workflow automation
Demonstrated ability to build IAM programs from foundational concepts through mature operational state
AI fluency with demonstrated experience using AI tools effectively in the context of this role
Excellent communication skills with ability to influence senior stakeholders and drive organizational change without direct authority
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.
Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Responsibilities

Leads the overall strategy & direction of the organization's identity and access management program, serving as the principal architect and program owner
Establishes IAM principles, standards, and best practices across identity lifecycle management, identity governance & administration (IGA), privileged access management (PAM), and access request/entitlement processes
Designs & implements comprehensive identity governance solutions to consolidate fragmented identity systems (multiple AD domains, Okta tenants) into a unified, compliant architecture
Provides technical vision in the deployment of authentication, authorization, provisioning, and access governance technologies across heterogeneous environments
Partners with Compliance, Security, and IT Operations teams to ensure IAM solutions meet regulatory requirements and security objectives
Develops access request workflows, entitlement models, and identity governance processes that balance security with operational efficiency
Mentors and upskills existing IT staff on IAM principles and best practices, building organizational competency in identity management
Evaluates emerging IAM technologies and methodologies (zero trust, passwordless authentication, identity threat detection) to keep the organization at the forefront of access security