Principal Information Technology Analyst (iHub / IT Service Desk)
About The Position
At the Metropolitan Water District of Southern California, we deliver reliable water to a region with 19 million people—and to accomplish this, we rely on a team of talented employees: innovators, problem-solvers, and collaborators who make it all possible. There is currently one (1) opening for a Principal Information Technology Analyst (iHub / IT Service Desk) located at Headquarters (Los Angeles, CA). This recruitment may result in an eligibility list. The Principal Information Technology Analyst provides advanced technical support to the Innovation Hub (iHub) and, when needed, the IT Service Desk. This position is responsible for ensuring reliable operation of end-user devices, audio/visual systems, media streaming tools, and hybrid meeting technologies. They coordinate major meetings and events, support both internal and public-facing technology needs, and address complex technical issues requiring higher-level expertise. In addition, the analyst guides team members, reviews service patterns, and recommends practical improvements to strengthen system stability and user experience.
Requirements
- Bachelor's degree from an accredited college or university and eight years of increasingly responsible experience, of which two years must have been at the Senior Programmer Analyst or Senior Systems Analyst level.
- Relevant/Related Experience is defined as: a combination of experience supporting AV (audio-visual) and conferencing technologies, including hybrid meetings, events, web conferencing, media streaming, and AV troubleshooting.
- Valid California Class C Driver’s License or equivalent that allows you to drive during your employment is required at time of application.
Nice To Haves
- Experience supporting Board Members, executives, and Board support staff, including coordinating technology needs and providing timely, professional assistance.
- Experience providing IT support, including incident management, troubleshooting, escalation, and customer service.
- Working knowledge of Windows, Microsoft 365, basic networking, mobile devices, ServiceNow, and common IT tools.
Responsibilities
- Coordinates and provides advanced technical support for high ‑ profile meetings, including Board, Committee, and executive sessions.
- Operates, maintains, and troubleshoots audio ‑ visual systems, hybrid meeting platforms, and media tools; manages related service tickets and requests.
- Schedules and prepares AV resources for internal and external events, ensuring equipment and systems are fully tested and ready for use.
- Oversees post ‑ meeting outputs such as transcripts, audio files, voting records, and participant reports.
- Tracks and maintains AV equipment and media systems, including inventory, lifecycle updates, and replacement planning.
- Supports transitions from legacy systems to new digital platforms and assists with system decommissioning.
- Monitors service queues across the Innovation Hub, WS1, and IT Service Desk, helping identify trends and areas for improvement.
Benefits
- Competitive compensation
- Excellent medical, dental, life, vision plans.
- Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
- Retirement benefits under the California Public Employees' Retirement System
- Tuition reimbursement
- Training and advancement opportunities
- Excellent working environment
- Public transportation reimbursements
- Hub of public transportation: rail, subway, buses, and taxis
- On-site fitness center
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What This Job Offers
Job Type
Full-time
Career Level
Senior
