WorkForce Software, Principal Implementation Consultant

ADP•Livonia, MI

5d•Hybrid

About The Position

As a Principal Implementation Consultant, you will carry the WorkForce Software (WFS) relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and our industry-leading HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure your clients achieve long-term success. Once WorkForce’s services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide clients towards the best WorkForce solution. You will use your deep knowledge of Human Capital Management to design and build complex solutions for our enterprise client base, including the Fortune 500. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Requirements

You have at least 6-8 years of experience working in software implementations.
You have intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
You have experience with Waterfall or Agile methodologies
You will have the ability to travel up to 50% with the potential for international travel
Associates that are located near an ADP or WorkForce office, would be expected to follow the ADP hybrid work model

Nice To Haves

Strong comprehension of implementation principles and lifecycles
Demonstrates technical aptitude to learn quickly and adpts to new circumstances
Ability to work on a dynamic, client-focused team and establish excellent working relationships
Familiarity with or background in HR, Payroll, or Workforce Mangement
Experience providing application support for complex software systems

Responsibilities

Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
Implement WorkForce Software Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the WorkForce solution.
Partner Internally. You will collaborate with associates in sales and support and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task & Communicate. You will work on multiple time-sensitive projects and follow-up items simultaneously. You will share essential information with clients and the teams you work with at ADP.