Principal, Global Process Owner

Quality Technology Services•Irving, TX

About The Position

QTS is a global digital infrastructure leader, operating world-class data centers that support strategic growth initiatives for customers, particularly as AI and cloud drive demand for increased speed, capacity, and capability. QTS is a portfolio company of Blackstone, powered by people who contribute to the company's culture, innovation, growth, and communities. The Global Process Owner (GPO), Integrated Business Planning (IBP) is responsible for the design, standardization, governance, and integrity of the IBP process across QTS. This role ensures consistent, predictable, and controlled execution of IBP across all functions, regions, and planning horizons. The IBP GPO works within the enterprise GPO operating model, collaborating with the IBP Director or Senior Director and the GPO Leader. The IBP GPO's primary focus is to ensure the underlying process, data, controls, and standards for IBP are decision-grade and scalable, rather than owning business results or executive decision forums.

Requirements

Bachelor’s degree or equivalent experience.
7+ years of experience in IBP, S&OP, enterprise planning, or global process ownership.
Demonstrated success establishing governance, standards, controls, and KPIs in complex environments.
Strong influence skills in matrixed organizations without direct authority.

Nice To Haves

Advanced degree and certifications (Lean Six Sigma, PMP) a plus.
Experience with process analytics or process mining platforms preferred.

Responsibilities

Own end‑to‑end accountability for the IBP process domain, including process boundaries, decision points, controls, and escalation paths across demand, supply, financial, capital, and capacity planning.
Define and maintain the IBP process taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.
Establish and enforce IBP process governance, including planning stage gates, reconciliation rules, approval frameworks, and exception handling.
Manage intake, prioritization, and sequencing of IBP process changes, assessing enterprise impacts, risk, and control implications.
Ensure IBP process governance aligns with enterprise initiative and process governance frameworks.
Develop and maintain standardized IBP artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
Define and govern critical IBP data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds.
Partner with systems and data teams to translate IBP process standards into system requirements and embedded controls.
Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.
Define and maintain IBP process KPIs focused on planning effectiveness, timeliness, compliance, and decision readiness.
Maintain transparent dashboards highlighting performance, variation, and exceptions across the IBP cycle.
Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities.
Drive prioritized process improvements that strengthen consistency, comparability, and scalability.
Support adoption of IBP standards through training guidance, communications, readiness criteria, and compliance reinforcement.
Coordinate rollout of IBP process changes with the IBP Director / Senior Director and enterprise change partners.
Reinforce disciplined planning behaviors and adherence to enterprise standards.
Other duties as assigned.