Principal Field Support Representative
About The Position
General Dynamics Mission Systems develops mission-critical systems to keep people safe, applying advanced technologies like AI, Blockchain, AR/VR, Cloud Native, and Quantum Physics to solve customer missions in cyber, RF, undersea, and interstellar domains. The Principal Field Support Representative acts as a system technical advisor for customer leadership, installing and repairing equipment, instructing customers, providing technical assistance, and checking for malfunctions. This role involves conducting technical analysis of product implementations, modifications, and enhancements, troubleshooting technical problems, determining solutions, and recommending actions. The representative will also assess product needs, conduct technical training and briefings, and serve as a local on-site representative to customer organizations. General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products, and services for customers across all domains of operation, with a global team of over 12,000 professionals. The company values trust, honesty, alignment, and transparency, offering competitive benefits and a flexible work environment.
Requirements
- Minimum of 25 weeks of military technical training school, along with an additional thirteen years of related experience
- OR, two years of directly related non-military technical trade school or the equivalent experience, along with an additional thirteen years of related experience
- OR, Bachelor’s degree in a technical field or the equivalent experience, along with an additional nine years of related experience
- Department of Defense Secret security clearance is preferred at time of hire
- Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information
- U.S. citizenship is required
- Proficient in the use of software tools such as HyperTerminal
- Proficiency of test and diagnostic equipment such as multimeters, oscilloscopes, etc.
Nice To Haves
- Industry certifications are highly preferred
- Creative thinking with the ability to multi-task
- Commitment to ongoing professional development
- Team player who thrives in collaborative environments and revels in team success
Responsibilities
- Act as a system technical advisor for all levels of customer leadership
- Install and repair equipment
- Instruct customers in equipment operation
- Provide technical assistance
- Check equipment for malfunctions
- Conduct technical analysis of product implementations, modifications and enhancements in accordance with specific customer specifications and implementations
- Troubleshoot technical problems and issues
- Determine technical solution in accordance with product and customer specifications
- Recommend actions to company or customer representatives for coordinative product solution
- Assess product needs in accordance with customer specifications
- Conduct technical training and product briefing with customers, vendors and company representatives
- Act as local on-site representative to customer's organization
Benefits
- Highly competitive benefits
- Flexible work environment where contributions are recognized and rewarded
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Number of Employees
1,001-5,000 employees
