Principal Field Quality Engineer

GE Appliances, a Haier company•Decatur, AL

2d•Onsite

About The Position

The Field Quality Engineer serves as the primary liaison between customers and internal manufacturing operations regarding product quality concerns. This position investigates field failures, analyzes warranty and customer complaint data, identifies root causes, and leads corrective and preventive actions to improve product quality and customer satisfaction. The role works cross-functionally with Manufacturing, Engineering, Supply Chain, Service, and Suppliers to resolve issues quickly while driving continuous improvement.

Requirements

Bachelor's degree in Engineering, Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, Electrical Engineering, Quality Engineering, or related technical field
3–5 years of quality engineering experience in a manufacturing environment.
Experience with customer complaint resolution.
Knowledge of quality management systems.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple projects simultaneously.
Proficiency with Microsoft Office.

Nice To Haves

ASQ Certified Quality Engineer (CQE)
Lean Six Sigma Green Belt or Black Belt
Experience with ERP systems (SAP, Oracle, Workday, etc.)
Experience with warranty systems
Automotive or appliance manufacturing experience
Knowledge of GD&T
Experience interpreting engineering drawings
Statistical analysis experience (Minitab preferred)

Responsibilities

Investigate customer complaints, warranty claims, and field failures.
Perform root cause analysis using structured problem-solving methodologies (8D, A3, DMAIC, 5 Why, Fishbone, etc.).
Lead containment activities to minimize customer impact.
Coordinate corrective and preventive actions (CAPA) across manufacturing, engineering, suppliers, and customer service.
Analyze field performance, warranty trends, and quality metrics to identify systemic issues.
Support customer visits and respond to quality-related inquiries.
Prepare technical reports detailing investigations, findings, and corrective actions.
Verify effectiveness of implemented corrective actions.
Participate in product launches to ensure field quality considerations are incorporated into new products.
Review manufacturing processes and recommend improvements to reduce defects.
Work with Supplier Quality to address component-related issues.
Support internal and external quality audits.
Develop and maintain quality documentation including work instructions, control plans, PFMEAs, and inspection criteria as needed.
Collaborate with Design Engineering on product improvements based on field performance.
Monitor key quality indicators including: Customer PPM, Warranty costs, Field failure rates, Customer complaints, Corrective action closure.
Provide technical guidance to manufacturing teams regarding quality concerns.
Travel to customer locations, suppliers, or manufacturing facilities as required.