About The Position

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. This remote position will provide day-to-day field clinical study support, technical and education support, and site management, coordination, and training for the Mitral and Tricuspid Therapies clinical programs. The role aims to promote clinical programs through education of investigators, new technologies, and case support to achieve safe patient outcomes and company objectives. The Structural Heart and Aortic integrated operating unit focuses on minimally invasive approaches to heart valve repair and replacement, and the treatment of aortic aneurysms and dissections. Medtronic cultivates a diverse workforce that reflects its patients and partners to drive healthcare forward.

Requirements

  • High school diploma/degree with a minimum of 8 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)
  • Associate degree with a minimum of 6 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)
  • Bachelor’s degree with a minimum of 4 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)
  • Advanced degree with a minimum of 2 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)
  • Ability to travel approximately 75% - including International Travel
  • Ability to work in Cath Labs or Operating Rooms with radiation exposure
  • Ability to conduct company business outside of the typical Monday through Friday, 8:00 am to 5:00 pm, work-schedule
  • Able to lift 20 pounds
  • Extended periods of time doing computer-based work
  • Hearing, sight and speaking ability
  • Ability to use computers and CT reconstruction programming
  • Ability to travel extensively by car and plane.
  • Ability to sit and stand for 8 hours/day
  • Wear lead apron for long periods of time (2-3hrs on average)
  • Ability to operate a moving vehicle
  • Comfort level with clinical environment including potential exposure to infectious disease(s), radiation, blood borne pathogens
  • Must be able to wear all required personal protective equipment (PPE)
  • Must have a valid driver's license and active vehicle insurance policy.
  • Ability to travel with overnight stay up to 75% of the time (geography variability including International travel)
  • For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

  • 3+ years Structural Heart industry field experience (TAVR, Mitral, Tricuspid, LAAC, etc.)
  • Experience with echocardiographic imaging of the mitral and/or tricuspid valve
  • Experience using CT segmentation & analysis software (3Mensio or other)
  • Experience with trans-septal procedures including TMVR or LAAC or other adjacent therapies
  • Clinical Research experience including coordinating multi-center trials and/or significant experience in the structural heart field with established technical expertise and knowledge
  • Experience in presenting, writing and teaching clinical and medical information
  • Experience with group presentations and hands-on experience with interventional/surgical cardiac procedures
  • Clinical Research experience in structural heart or other medical devices
  • Experience coordinating multi-center cardiology trials
  • Experience in Good Clinical Practice (GCP) and/or regulatory compliance guidelines for clinical trials
  • Proficient in MS Office applications: Excel, PowerPoint, Word, MS Project (or similar scheduling software), project management techniques and tools.

Responsibilities

  • Conducts on-site education and/or consulting.
  • Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
  • Partners with cross-functional teams to develop and execute plans for enrollment.
  • Participates in conventions, forums, and meetings to increase product awareness.
  • Works closely with Therapy Development Management to provide customer case and education support.
  • Identifies and facilitates execution on growth opportunities with the Clinical Support Team.
  • Serves as a technical resource to support a specific medical product or solution.
  • Assist in the clinical study procedure, playing a key role in all aspects of Intrepid TMVR/TTVR device preparation & case support.
  • Provide technical support and device and system troubleshooting as needed.
  • Provide support regarding device suitability and patient selection.
  • Provide comprehensive support including knowledge of imaging modalities (echo/angio/CT).
  • Provides feedback from clinical sites on the product's performance to be incorporated in engineering designs or enhancements.
  • Supports research and development in evaluating concepts for new products, and considers potential modifications for existing devices while serving as a technical resource between engineering and the customer.
  • Develops and maintains customer relationship and enrollment support with assigned sites at all levels through intimate knowledge of center processes and resources.
  • Identify, establish, and maintain productive working relationships with PI’s, Research Coordinators, OR/Cath Lab Staff, Nursing units, key decision makers, administrative staff, etc.
  • Point of contact with assigned sites during patient screening and enrollment for clinical investigation, providing the support needed to collect all required screening materials for review by the assigned review committee and/or the sponsor.
  • Coordinate communication between internal and external customers to facilitate shipping and return of product according to Medtronic policy.
  • Will be responsible for assisting in the development and delivery of physician training materials.
  • Educate and train customer sites including physicians, hospital personnel and hospital staff on technical matters relating to Medtronic products by conducting and/or coordinating one-on-one training sessions, in-service education programs, seminars and/or outside symposiums.
  • Provide training and resources for the certification and activation for procedures.
  • Educate, mentor, and train internal Medtronic employees in all functions.

Benefits

  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement
  • Capital Accumulation Plan
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