Principal External Communications Manager

C.H. Robinson•Eden Prairie, MN

3d•Hybrid

About The Position

C.H. Robinson is seeking a Principal External Communications Manager to execute innovative and effective integrated communications efforts. The company is transforming how the market understands global logistics, technology, and the future of AI-enabled supply chains. This role will help tell the story of how C.H. Robinson's people, technology, agentic supply chains, and Lean operating model are shaping the future of global commerce. It is ideal for a strategic storyteller energized by AI, technology, media relations, global trade/commerce, executive communications, and translating complex ideas into compelling narratives for various audiences. The role is key in elevating C.H. Robinson’s position as a leader in Lean AI supply chains, partnering closely with executive and technical leaders and cross-functional teams. The company values in-person collaboration, requiring on-site engagement three days a week, with the flexibility to work remotely two days a week.

Requirements

High school diploma or GED
Minimum 6 years of communications experience and proven track record of successfully communicating to large audiences, including press, to inspire change, enhance engagement and mitigate risk
Strong writing, storytelling and sharp, error-free editing skills
Ability to travel up to 10% (domestic and international)

Nice To Haves

Experience in technology communications, technology or product marketing and/or public relations, AI story telling
Bachelor’s degree from an accredited college or university
Thrives in a fast-paced, high-volume, results-driven environment
Highly organized and detail-oriented, with strong prioritization and time management skills
Effective collaborator across functions, levels, and teams
Trusted strategic advisor and influencer who builds strong, cross-functional relationships
Promotes teamwork and contributes to a positive, collaborative culture
Stays current on industry trends and proactively drives innovation and continuous improvement
Leads and influences change effectively across a large, matrixed organization
Values a diverse and inclusive work environment

Responsibilities

Shape and elevate C.H. Robinson’s external narrative as the company evolves into a Lean AI-enabled technology platform.
Develop and execute integrated communications strategies that support business priorities, strengthen brand visibility, and engage key external audiences.
Partner with senior leaders, technical stakeholders, and business teams to translate complex topics into clear, compelling stories for media, customers, investors, carriers, employees, and industry audiences.
Create high-impact content across PR, media relations, social media, blogs, executive messaging, speeches, thought leadership, events, and enterprise communications.
Lead storytelling around technology, AI, agentic supply chains, global commerce, and business transformation in a way that is relevant, credible, and market-facing.
Build and manage media, influencer, and stakeholder relationships that generate awareness, strengthen reputation, and support commercial goals.
Use audience insights, analytics, and performance metrics to refine messaging, improve engagement, and inform future communication strategies.
Lead proactive and reactive communications, including media outreach, executive visibility opportunities, brand-risk monitoring, and crisis response.
Manage complex, cross-functional, and global communications projects with strong judgment, polish, and executive presence.
Bring a strategic communications lens to major business initiatives, helping leaders uncover stories, sharpen messages, and drive meaningful audience action.

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Broad range of career development, networking, and team-building opportunities