Principal Experience Researcher

Schneider Electric • Andover, Massachusetts

1d • Hybrid

About The Position

Schneider Electric is seeking a design professional with expertise in user experience design research. This individual will report to the digital design director of North America within the global design organization. The team is fast growing and want to do so healthily. Our mission to oversee digital design across Schneider Electric, infuse design culture into the company, and scale these efforts through systems and collaboration. We create consistent, enjoyable, and memorable experiences with meaningful outcomes around sustainability, decarbonization, and optimizing the switch renewable energy. This is design work with a purpose.
This role will be responsible for discovering and deeply understanding the future of Schneider Electric’s digital energy and asset optimization software and services. The Principal Experience Researcher will collaborate with other user experience design professionals, product owners, developers, and data scientists, to discover unmet user needs and future product opportunities. This individual will define and execute research strategies with customers and product users across the customer journey. They will inform digital experience and service opportunities and the priority of competing business interests. This role requires consistently keeping the user at the core of decision making within Schneider Electric’s complex ecosystem. Successful candidates will have a robust toolset to coalesce stakeholders, structure appropriate methods, and champion external perspectives in both exploratory and evaluative research.

Requirements

• >12 years of experience as a designer
• Bachelor’s degree in a design field, human-computer interaction, fine arts, or equivalent experience.
• Examples of regular collaboration across business functions.
• Strong research portfolio that demonstrates user-centered design approach & process, systems thinking, emphatic storytelling, and delivered user & business insights.
• Experience creating design research plans, executing, synthesizing, and communicating findings in relation to desired business outcomes and experience quality.
• Demonstrated abilities in interviewing, on-site ethnography, and activity-based methods such as content mapping, card sorting, and prototype feedback.
• Exceptional abilities to communicate complex information in written, visual, and verbal forms.
• Customer-facing experience facilitating workshops with subject matter experts and business leaders.
• Flexibility and comfort with ambiguity, ill-defined problem spaces, and highly complex domains & organizations.
• Fluent written and spoken English.

Nice To Haves

• Master’s degree in human-computer interaction, psychology, design strategy.
• Experience working with enterprise or industrial software products.
• Familiarity with Figma & Figjam, Dovetail, Maze design tools.
• Documenting best practices, building research playbooks, and mentoring others.
• Engagement in design communities and building design culture.
• Parlez-vous Français?

Responsibilities

• User-centered design. Apply different tools and methodologies required for the problem, timing, and context. Be transparent and mentor colleagues across stages of the design process.
• Exploration and curiosity. Prepare and lead research efforts aligning teams and converging on a common product and service vision. Include others and motivate with curiosity, a constant interest to learn, and default to doing.
• Culture and advocacy. Be a representative of design and user advocate within Schneider Electric. Promote our digital ecosystem, strengthen the brand, and form a unified experience.
• Systems thinking. Expand and adjust perspectives to understand the problem space. Empathize with users and colleagues and appreciate a diversity of inputs.
• Data driven. Know how to use and analyze qualitative and quantitative data in decision making. Design interactions that empower users with information and collect data as a natural part of the experience.

Benefits

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• flexible work arrangements
• paid family leaves
• 401(k) + match
• well-being and recognition (including service anniversary) programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• opportunity to purchase company stock (eligibility depends on start date)
• military leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Principal