Principal Experience Designer

Montefiore Health System • Town of Greenburgh, NY

3d • $176,000 - $220,000 • Onsite

About The Position

Montefiore’s Experience Design and End User Research team is seeking a Principal Experience Designer with deep expertise in service design and user research. This individual contributor leads the end-to-end design of complex experience domains, applying mastery in product design across native, web, voice, and conversational channels, as well as a broad range of user research methods. As part of a newly established design practice, they will help build and scale the design capability across the organization, energizing teams and embedding human-centered design ways of working. The role drives high-quality execution and advances design practices to deliver strong user and business outcomes.

Requirements

• Principal-level Experience Designer with a strong foundation in both service design and user research operating in complex environments.
• Thrives in ambiguity, works independently, and adapts quickly to change.
• Organized, proactive, empathetic, and brings creative problem-solving to experience design.
• Minimum 6 years of experience designing products and services across digital platforms (including web, mobile apps, voice interfaces, virtual assistants, and native platforms.)
• Bachelors degree in design, user experience, graphic design, information design, product design, human factors or equivalent/relevant work experience.
• Expertise in service design, end-to-end experience strategy, and systems thinking.
• Demonstrated success leading design initiatives and delivering high-impact user and business outcomes.
• Strong experience creating journey maps, service blueprints, and other experience artifacts informed by user research.
• Skilled in designing accessible experiences across different channels and platforms.
• Experience developing and evolving design systems and standards to ensure consistency and scalability.
• Deep understanding of user-centered design principles and how design decisions influence behavior, perception, and task completion.
• Advanced proficiency in qualitative and quantitative research methods.
• Proven ability to translate research findings into actionable insights and recommendations for product, operational, and executive stakeholders.
• Strong track record of building collaborative relationships with cross-functional partners, including product, engineering, data, adoption, measurement, and marketing teams.
• Excellent storytelling, workshop facilitation, and stakeholder management skills.

Nice To Haves

• Experience in healthcare settings is strongly preferred.
• Experience designing for healthcare settings, including patient-facing digital platforms or clinical workflows.
• Experience working in an Agile practice environment.
• Interest in emerging technologies such as AI, voice interfaces, or wearables.

Responsibilities

• Leads and executes UI/UX design work across user journeys and channels to improve usability and deliver experiences that align with Montefiore’s strategic priorities.
• Develops and evolves design processes, tools, and systems to support scalable, efficient work.
• Facilitates design-led problem solving and strategic planning.
• Sets and maintains high standards for design quality, communication, and consistency.
• Guides brand expression and accessibility across digital touchpoints.
• Supports user research execution by applying qualitative and quantitative methods to surface relevant end-user insights.
• Develops research plans, drafts discussion guides, moderates interviews, programs surveys, and analyzes data.
• Translates findings into insights tailored for product, adoption, and executive audiences.
• Contributes to improving research processes, tools, and deliverables.
• Helps solve problems by facilitating structured discussions and workshops using design thinking methods.
• Partners closely with Product, Engineering, Data, Adoption, and Measurement teams to inform planning and delivery of integrated solutions.
• Builds strong relationships across the organization to support shared outcomes.
• Communicates insights through compelling storytelling—written, verbal, and visual.
• Mentors others in design craft and related skill development.

Benefits

• An assortment of insurance products and discount programs through Voluntary Benefits.
• Comprehensive benefits available to you when you join our outstanding team!

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: Associate degree