Principal Enterprisewide AV & Live Production Engineer

Zscaler•Santa Clara, CA

1d•$172,000 - $215,000•Hybrid

About The Position

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an Enterprise AV & Live Production Engineer to join our team. This is a Santa Clara, CA hybrid-based role, reporting to the Senior Director IT Operations, Digital Employee Experience in the IT Digital Employee Experience department. The Enterprise AV & Live Production Engineer provides end-to-end technical leadership for high-visibility corporate broadcasts, including executive broadcasts, earnings releases, and studio sessions. This role drives the operational readiness and maintenance of global meeting spaces while collaborating with IT, Marketing, and Facilities partners to maintain seamless hybrid collaboration and zero-downtime execution.

Requirements

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
10+ years of professional, hands-on experience in corporate AV systems engineering, enterprise conference room maintenance, or live broadcast production operations
Advanced operational and administrative proficiency with Zoom Rooms, Zoom Phone, Google Workspace (Calendar / Meet), room scheduling panels, and related workplace collaboration technologies
Proven hands-on hardware mastery diagnosing and configuring live production and conference room gear, including digital signal processors (DSPs), audio mixers (Dante / Q-SYS), video switchers (Blackmagic, Tricaster, Ross), PTZ cameras, microphones, and video distribution systems
Demonstrated experience collaborating with Zoom room administrators or facilities teams to manage, audit, and maintain meeting spaces across multi-floor headquarters or distributed regional/international offices
Strong composure, executive presence, and verbal communication skills with a proven track record of remaining calm and decisive while troubleshooting technical issues in real time during high-visibility live broadcasts

Nice To Haves

Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
Experience leveraging enterprise AI tools and workflow automation (e.g., meeting transcription summaries, automated room telemetry analysis, or generative AI ticketing workflows) to improve AV operational efficiency
Hands-on experience with remote AV fleet telemetry platforms (e.g., Logitech Sync, Crestron XiO Cloud, Neat Pulse, Shure SystemOn) and experience commissioning conference spaces during corporate office expansions or relocations
Relevant industry certifications, such as AVIXA CTS (Certified Technology Specialist), Zoom Room Certified Integrator, Q-SYS, or Dante audio network certifications

Responsibilities

Act as the hands-on technical owner for corporate conference rooms and collaborative spaces globally, maintaining high uptime, hardware readiness, and optimal AV fidelity through regular maintenance and rapid troubleshooting
Monitor conference room health, deploy firmware updates, and resolve alerts using platforms like Zoom Admin Portal, Logitech Sync, and Crestron XiO Cloud
Direct and execute the end-to-end production lifecycle for high-visibility company broadcasts, managing video switchers, digital audio consoles, lighting, PTZ cameras, and encoders
Partner with executive leaders to lead technical rehearsals, pre-production show-flow reviews, speaker prep, and perform basic post-production editing
Serve as the primary AV lead for customer-facing Executive Briefing Center sessions and Multipurpose Rooms, pre-testing video walls, tuning acoustics, and authoring user documentation