Principal Enterprise Systems Engineer

AT&T•Atlanta, GA

3d•$116,700 - $196,100•Onsite

About The Position

The Principal Enterprise Systems Engineer will define, operationalize, and scale Enterprise Release Management across AT&T Technology Services. The role establishes a consistent framework that gives leaders visibility into release readiness, dependencies, risks, customer impact, and improvement opportunities across large, cross-functional strategic programs, applications, and infrastructure. This strategic leadership and transformation role works across delivery, architecture, infrastructure, reliability, security, change management, and platform teams. It preserves program and application-team ownership of release execution while establishing enterprise standards, governance, scorecards, and enabling capabilities to improve release predictability, reliability, velocity, and compliance. The role sets the direction and vision for Enterprise Release Management and builds, validates, and operates its supporting data, metrics, and tooling. It is a full-time, onsite office role performed at the designated work location five days per week. No relocation is offered.

Requirements

At least 10 years of experience in enterprise release management, program release management, technology transformation, software engineering, DevOps, IT service management, delivery governance, or a related discipline.
Demonstrated experience designing or scaling an enterprise operating model, governance framework, or technology-management capability.
Strong knowledge of modern Enterprise Release Management, Change Management, ITSM, SDLC governance, and production-deployment practices.
Experience leading complex, cross-organizational transformation in a matrixed enterprise.
Expert knowledge of Agile, SAFe, Waterfall, and Hybrid delivery models, with strong experience in DevOps and CI/CD practices.
Hands-on experience with Jira Align, Jira Cloud, Jira Service Management, GitHub/GitHub Actions, ServiceNow, and related DevOps toolchains.
Ability to move between executive strategy and hands-on execution, including data analysis, metric validation, and tooling enablement.
Strong understanding of release readiness, dependency management, risk assessment, change controls, progressive delivery, rollback planning, observability, incident analysis, and outage root-cause analysis.
Experience defining KPIs, metric objectives, calculation methodologies, source ownership, governance processes, and executive scorecards.
Experience establishing standardized playbooks, operating procedures, onboarding methods, governance forums, and adoption models.
Working knowledge of AI-enabled analytics, generative AI, prompt engineering, workflow automation, and human-in-the-loop decision models.
Experience developing executive-level dashboards, analytics, visualizations, and data-driven presentations using Power BI and related business intelligence platforms.
Strong executive communication, facilitation, negotiation, stakeholder-management, and organizational-influence skills.

Nice To Haves

Master's degree in Computer Science, Engineering, Information Systems, Business, or a related field, or equivalent relevant experience.
ServiceNow certification, particularly in ITSM, Change Management, Strategic Portfolio Management, or Digital Product Release.
SAFe, Agile, DevOps, ITIL, product-management, or program-management certification.
Experience with enterprise adoption of Jira Align, Jira Cloud, ServiceNow, GitHub, JFrog, LeanIX, Power BI, or integrated DevOps and ITSM ecosystems.
Experience with release-health scorecards, DORA-aligned measures, technology-risk reporting, policy-as-code, audit evidence, or compliance attestations.
Experience designing AI-assisted risk, governance, or decision-support capabilities.
Experience supporting application, infrastructure, cloud, database, network, security, or platform releases in complex, regulated environments.
Experience with enterprise-scale infrastructure or OS patching programs.
Experience managing change risk or application resiliency across a large application portfolio, including risk-based change controls and working with Change Management.
Strong full-stack software development experience, including application architecture, front-end and back-end development, API integration, database design, and cloud-native solutions.

Responsibilities

Define and evolve the Enterprise Release Management strategy, operating model, roadmap, and adoption approach across ATS.
Operationalize and scale standardized release-management playbooks, dependency practices, readiness criteria, deployment guidance, communications, and governance.
Lead onboarding of strategic programs through discovery, working sessions, tabletop exercises, adoption planning, and governance mobilization.
Establish clear accountability across Enterprise Release Management, Program Release Management, delivery, application, infrastructure, and Change Management teams.
Develop and govern an enterprise release scorecard with clear metric objectives, definitions, calculation methods, source systems, and ownership.
Build and validate release data models, source-system mappings, metric calculations, and reporting using Jira Align, Jira Cloud, ServiceNow, and analytics platforms.
Align delivery, release, reliability, risk, quality, and compliance measures while avoiding duplicate or competing sources of truth.
Translate release data into leadership decisions, targeted interventions, and measurable improvement actions.
Create enterprise visibility into release scope, schedules, readiness, dependencies, risks, change activity, and customer impact.
Strengthen cross-program and application-to-infrastructure dependency identification, ownership, escalation, and resolution.
Establish evidence-based readiness and risk-review practices that support consistent go/no-go decisions.
Lead portfolio-wide change-risk and resiliency capabilities with partner organizations, including application risk scoring, change-request completeness review, and risk-based oversight of changes to business-critical applications.
Partner with Infrastructure Engineering to scale enterprise patching and infrastructure change across large application portfolios.
Drive end-to-end traceability from business initiative and delivery work through source-code change, pipeline execution, change record, deployment, and production outcome.
Partner with architecture, DevOps, ITSM, data, and platform teams to advance integration across Jira Align, Jira Cloud, GitHub/GitHub Actions, JFrog, ServiceNow, LeanIX, observability, and analytics platforms.
Define and guide responsible AI use cases, including change validation, release-risk assessment, evidence verification, dependency analysis, intelligent scheduling, and release decision support.
Establish human-in-the-loop controls, accountability, auditability, and measurable outcomes for AI-enabled release capabilities.
Facilitate executive governance forums and communicate release health, strategic risks, dependencies, adoption progress, and required interventions.
Mentor release-management professionals and foster a culture of transparency, accountability, shared ownership, and continuous improvement.

Benefits

Medical, dental, and vision coverage
401(k) plan
Tuition reimbursement program
Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays
Paid parental leave
Paid caregiver leave
Additional sick leave may be available, subject to state and local law
Adoption reimbursement
Short- and long-term disability benefits
Life and accidental death insurance
Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal
Employee Assistance Programs (EAP)
Employee wellness programs
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone